Ashish Kumar

Plastic-EPR || Sustainability || Helping Recyclers Procure EPR Certificate Buyers || Plastic Waste Management(PWM) || Creating A Sustainable Digital Ecosystem || Circular Economy

• Managing clients who are using India Mart paid services through Email and Tel-calling with a team of 8-10 people. • Responsible for on-boarding and servicing of clients. • Renewal of services and Up-Selling of higher value product. • Assisting clients in managing their portfolio and use India Mart services effectively. • Responsible for retaining clients and maintaining low client churn. • Leading the team for any innovative idea and helping them to produce new ideas for process improvement. • Coaching and help develop team members and leads; helping to resolve dysfunctional behavior. • Familiarizing the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance. • Chasing clients for overdue payments. • Providing guidance to the team based on management direction. • Providing status reporting of team activities against the program plan or schedule. • Dealing with ERP support team in order to fixing the technical issues. • Capturing the feedback and escalation from the client and maintaining VOC. • Providing class room and buddy up training to new team members and refresher session for process updates & knowledge.

• Tele-sales of VAS and GPRS packs for UP (East) circle. • Maintaining daily shrinkage of Agents. • Accountability of 3 Process with a consolidated Team of 25 members. • Identifying sales opportunities and presenting benefits and key features of products effectively to acquire new business. • Accomplishing the agreed levels of calling activity to raise revenue.

Handling a group of people and helping them in sales.

New Sales,Escalation calls on behalf of my team members,daily productivity report.

Created Sales campaigns to promote services on discounts and offers to existing and new customers. Adhering to the company external or internal customer care and equal opportunity procedures and policies. Floor supervision in the absence of Team Leader.

Identifying sales opportunities and presenting benefits and key features of products effectively to acquire new business. Accomplishing the agreed levels of calling activity to raise revenue. Handled escalation calls for fellow executives. Developing and maintaining new database contacts and details of potential customers. Ensuring the correct maintenance of follow-up procedures to the potential clients

Bachelor of Business Administration [BBA]