Renata Schivy

Partnered with high value brands like AARMY, Zingara, Mastercard and American Express, to increase brand visibility and contribute to reaching record-high overall awareness levels for our hotel brands in Mexico and USA. Developed strategic partnerships with brands like Corona, Coca-Cola, and Nestlé, to achieve business growth results and create value for events such as the 17th Festival of Life & Death.

Led the development of Xcaret Agents Booking Portal, a digital platform create to elevate value for our Travel Agent partners, enhance their booking experience, and grow their sales through incentives and special exclusive prices. Customer support and follow-up with key clients to enhance the direct and individual sales channels of La Casa de la Playa, Xcaret’s ultraluxury boutique hotel.

Developed comprehensive training materials and conducted webinars to educate hotel owners on maximizing the use of the platform, improving customer satisfaction, and optimizing the onboarding process for over 100 hotel clients.

Participated in the design and execution of talent development programs that focused on mentoring, leadership, and skills enhancement, assisting in the implementation of innovative employee engagement surveys and feedback mechanisms, which contributed to a 15% increase in employee satisfaction scores.

Client relatioinship management, social media strategy, and lead generation/LTR growth for AXA and Allianz certified insurance agents and Digital Ninja itself through the creation of engaging content with the objective of growing their client base. Enabled clients to optimize customer service by providing detailed analyses on user engagement and AI-driven chatbot solutions.

Provided exceptional guest services, ensuring a personalized experience that boosted customer satisfaction. Assisted with front-desk operations, including check-ins, reservations, and issue resolution. Supported hotel management in enhancing operational efficiency and improving service delivery standards.