Suzan Alketamy

• Implemented employee relations programs to enhance organizational culture and engagement. • Planned and executed training programs to develop employee skills and knowledge. • Evaluated HR policies and practices to ensure compliance and effectiveness.

Managing all Performance/Training and SFE functions and introducing all global applications for new innovations like future fit, e-learning and Best-in-class programs in addition to passing the annual affiliate audit certification. Career Milestones: • Launching Brand Training Matrix at Abbott PPD Egypt by End of 2012. • Abbott PPD Gulf/Egypt e-learning Champion 2012. • Leading Best-In-Class 2012 HR Project for Abbott PPD Egypt • Team Member at NNLRP (No Numbers Long-range plan) Teams from 2009 to 2012. • Future Fit 2012 team Player at Abbott PPD Gulf/Egypt. • Team member at Abbott PPD Brand management teams Gulf/Egypt 2012. • Team member then Team Lead of Abbott Global Commercial Trainers taskforce who were assigned to create (I Sell) Customer Centric approach program. • At 2011 accredited to conduct Predator online software training (Territory Management Simulator) of Actis for Abbott Sales Managers. • Assigned to design and apply a pilot project of integrated talent management to select, hire and develop a pool of talented field trainers 2010. • Designed power-point presentation to tell Abbott Legacy and History along 120 years that considered as the master piece of Abbott orientation to adopt. • Experienced in performance management and development through participation in Abbott performance Model Project workshop for (Sales Field Force, Sales Trainer, Sales Managers and Product Managers) Effective Planning and executing field training (coaching) • Practice and excel the clear, complete and constructive feedback techniques • Initiated and applied the Tools for Trainer Excellence (TFTE) techniques.

• Leading a team of two National field trainers • Plan, design and execute Abbott Egypt Training Process Flow • Developed and updated Abbott Egypt L&D Score card to measure the training Function performance metrics. • Created new concepts to be introduced in the Field Force Training Modules settled on the Consultative Selling Model. • I have facilitated the following training Modules at Abbott Territory Management Presentation Skills PSS Rx of Achieve global Focus On Selling (Abbott In-house Selling Skills Program) Focus On Styles Coaching For Success Coaching for Improvement Managing Performance Problems Change Management Essentials of Leadership(DDI) Effective Decision Making(DDI) Influential Leadership (DDI) Situational Leadership (Ken Blanchard) Team Behaviors and Dynamics • Running role plays workshops within cycle meetings to monitor the field force performance. • Active participation of the affiliate summer training project for the last three years through conducting the required PSS Rx overview workshop for the nominated participants. • Introduced a new training sessions to HIPOs program by conducting (Project Management, Effective decision making/DDI program & How to deal with a difficult customer) sessions. • Conducted Essentials of Leadership/DDI program to office-based leaders. • Actively participated in SFA training, Launch and implementation to Abbott International/Egypt and use prism website in documenting the coaching process reporting system and on-job assignments of Abbott medical reps.

• Developed induction training program that include the basic requirements for the FF to perform their daily duties with confidence. • Conducted on job training on regular basis to excel the selling skills mastery among the FF and create the necessary tools to facilitate that (Rep. Coaching Card). • Supervised Regional coaching workshops to ensure the implementations of the agreed developmental actions. • Communicated the coaching overall remarks on monthly bases. • Training programs feedback reports highlighting overall participant’s assessments & developmental proposals. • Created post induction assignments related to job nature and follow up their accomplishments. • Established and Conducted regional sessions allover Egypt go along with the competitive market dynamics (30-seconds selling world).

• Overachieved for three years my area sales target and incremental market share of all products I have worked on. • Followed Abbott values and achieved my core job responsibilities including Integrity, Adaptability, Teamwork, Innovation and Initiative • Participated in more than 30 international and local medical conferences. • Organized, participated and conducted approximately 100 Group meetings and A.V. actions for physicians and pharmacists.