Sunil Kumar Sasidharan Nair

• Govern overall IT Infrastructure operations across business units with accountability for uptime and performance. • Lead IT Service Management portfolio ensuring Incident, Change, Problem, and Request processes run efficiently. • Oversee vendor ecosystem delivering datacenter, cloud, network, security, and workplace services under SLA governance. • Define IT strategy and roadmaps in alignment with organizational goals and digital transformation initiatives. • Review & authorize IT procurement; prepare and manage IT budgets with finance alignment. • Direct IT security initiatives including SOC metrics, risk assessments, endpoint security, and vulnerability management. • Lead internal and external audit preparedness, implement controls, and mitigate identified risks. • Establish security awareness programs and review IT/security policies for compliance and emerging threats.

• Delivered datacenter and infrastructure transformation projects for enterprise clients. • Managed complete project lifecycle ensuring timelines, budgets, compliance, and stakeholder alignment.

• Directed 24x7 datacenter operations including Windows, VMware, storage, backup, and network services. • Managed vendor SLAs, escalations, capacity planning, and ITIL-driven processes. • Led projects for datacenter expansion, consolidation, virtualization, and DR implementations. • Oversaw IT security controls in datacenter operations and ensured compliance with enterprise standards.

• Led Windows/VMware administration team, supporting AD, Exchange, and virtualization services. • Provided escalation support for major incidents and ensured ITIL compliance in operations.

• Administered Windows servers and Active Directory environment, handling user provisioning and policies. • Supported client IT transformations, stabilizing AD environment during migrations.

• Managed enterprise endpoint protection using Symantec & Trend Micro solutions. • Conducted compliance checks, outbreak responses, and strengthened AV policies.