Zuhdi Mohammad

 Interface with Executives, IT Management, and End Users to define business, financial, and operational requirements  Analyze and model existing business processes  Develop standards and best practices for use across multiple projects  Manage multiple managed services vendors holding them to agreed-upon SLAs and quality metrics  Lead definition of scope and objectives for new and requested projects, involving all relevant stakeholders and ensuring technical feasibility  Assist with recruiting and managing vendors  Manage a portfolio of assigned technology projects in conjunction with the organization’s technology and business goals  Ensure projects are delivered on-time, within scope, and within budget using Project Management deliverables such as project plans, project budgets, status reports, and risk/issue logs  Manage changes to project scope, schedule, and costs using appropriate verification techniques  Report and escalate to IT management and the IT Steering Committee as needed  Effectively manage, document, and communicate project risk  Manage project documentation, agreements, and contracts

 Plan and review compensation actions; enforcing policies and procedures  Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends  Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions  Develop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management and shipping  Analyze process workflow, employee and space requirements and equipment layout; implement changes  Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations  Accomplish operations and organization mission by completing related results as needed  Meet or exceed operations labor budget expectations  Manage staff levels, wages, hours, contract labor to revenues  Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees. Run a safe, injury/accident free workplace  Responsible for all aspects of vehicle and heavy equipment rentals  Manage relationships with key operations vendors  Track vendor pricing, rebates and service levels  Review and approve all operational invoices and ensure they are submitted for payment  Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities, such as breaking a fence or tape residue on flooring  Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints

 Host weekly meetings, helping to facilitate communication and maximize productivity.  Project Management and Planning responsibilities, including interfacing with internal and external groups and companies to manage different aspects of an overall solutions delivery project. Manage projects within budget, time schedules, and quality planned. Prepare the project execution plan for review and approval and manage approved plan to achieve project deliverable and timeline objectives. Also; manage resources and expenses to achieve project completion within budget and time frame.  Ensure accurate scoping, planning and delivery of projects is achieved against aggressive timescales and functionality.  Estimation of the projects and preparation of relevant technical and commercial documentation while working in close coordination with the concerned sales. Analyses plans, specifications, and contract to determine project requirements.  Co-ordinate with clients/Consultants to successfully complete the project in time and quality including final project handing -over & documentation to the client/end user.  Co-ordinate with internal partners to get their feedback about the complete project in order to form a better guideline for calculation of future quotations.  Ensure effective means of project reporting to Management control running costs and resources.  Solution operation evolution life cycle plans introduction, process development and requirement analysis.  Managing the Next Generation (NG-911) 3G to 4G/LTE feature migration for E9-1-1 location based services migration.  Manage external and internal cross-functional teams responsible for data manipulation and test validation.  Managing the regional deployment migration for Voice Over LTE for the markets.  Managed all aspects of project concerns related to procurement, cost analysis and market budgeting.  Executing and maintaining program management processes and disciplines in the areas of all project.

 Managing closeouts at the project level start from implementation up to clearance and acceptance.  Responsible for all reporting and monitoring of closeout packages for completeness and accuracy  Provides quality checks tracking issues, exceptions and resolutions  End to end service business processes establishment and development; engaging service market launch, customer support, service monitoring, evolution provisioning and handover.  Preparation service evolution path; new service and feature introduction, and termination  Prepared, developed operational resources plan, responsibility matrixes, operational processes and flowcharts invoking all service parties, and correspondent groups.  Provide consultancy and technical support for successful operation and service kick off of the Network Management Overlay Solution (NMS Overlay) and VAS applications, CSR (Customer Change Request) handling and fulfillment.  Developed, documented and maintained the customer solutions, and systems expectations in terms of business requirements, case analysis, future enhancements, products and solution life cycle and road maps, etc.  Produced reports of service; performance, audit, service outage, diagnostic and threshold recommendations, service life cycle upgrade requirement document and proposal  Solution operation evolution life cycle plans introduction, process development and requirement analysis.  Ensure accurate scoping, planning and delivery of projects is achieved against aggressive timescales and functionality.  Estimation of the projects and preparation of relevant technical and commercial documentation while working in close coordination with the concerned sales. Analyses plans, specifications, and contract to determine project requirements.  Co-ordinate with clients/Consultants to successfully complete the project in time and quality including final project handing -over & documentation to the client/end user.

Project Management and Planning responsibilities, including interfacing with internal and external groups and companies to manage different aspects of an overall solutions delivery project. Manage projects within budget, time schedules, and quality planned. Prepare the project execution plan for review and approval and manage approved plan to achieve project deliverables and timeline objectives. Also; manage resources and expenses to achieve project completion within budget and time frame. I had managed & controlled my team to do these activities in our scopes: Monitor the Core Network MSC's/HLR with Media Gateways /MSS's and HLR. Maintenance of the PSTN Interconnect and ensuring minimum downtime -Patch Loading and Integration of new Network entities. Providing support to the vendor in case of escalated faults in the System. Generating fault reports. Taking the relevant Signaling /Connection traces/ Symptoms. Interconnect Management, which involves planning and implementation of the routing of calls and the distribution of calls to and from the various PSTN exchanges and gateways. Providing solutions to escalated customer complaints. Administration and maintenance of the Converse. Voice Mail System. Analysis of traffic measurements and suggest /implement Optimization methods. Major Networks Elements supported are: MSC, MGW, HLR/VLR/AUC and BSC. GSM/GPRS, SS7 signalling (MTP, SCCP, ISUP, MAP, BSSAP, CAP), Ericsson NPBN. Providing professional reports on project status to all contractors and as well as Senior Management to the client. Working with Ericsson equipments; which are lines of GSM & MW systems. Supervising and participating in installation, commissioning, maintenance and fault findings of Ericsson equipments in GSM networks. our business. Support existing and potential clients and meet with key persons to present our business to their organizations. Provide periodic and annual reports and feedback on all operations and employees.