zainab maveen

* Assisted Manager with tasks including training new staff members, working out weekly rosters, merchandising new season stock, banking, inventory, resolving staff conflicts, theft prevention and in charge of supervising the store when manager is not around. * Ensured customer service standards are upheld by listening to customers' wants and needs, providing product information as required. * Increased sales with excellent customer service skills, using friendly yet persuasive sales tactics while promoting and recommending in-store merchandise. * Maintained store appearance and assists in processing and replenishing merchandise. * Kept and maintain up-to-date knowledge of sales and promotions, and policies regarding payment and exchanges, and security practices. * Performed end of day duties such as payroll, end of day reports, lock and secure store.

* Represented and dealt with issues important to the youth of Toronto. * Presented issues, provided feedback and input to City Council, Municipal government and other various civic committees on issues affecting the Youth of Ward 35. * Shadowed City Councilor Michelle Berardinetti’s Executive Assistant Michael Giles. * Collaborated with other Youth Councilors and proposed solutions to issues that affected the Ward.

* Learned about different kinds of immigration services, rules and visas such as Permanent Residence, Study Permit, Work Permit, Visitor's Visa, Convention Refugees and Temporary Resident Permits. * Provided immigrants and their families with information, resources, and support in order to help them access opportunities and achieve their settlement goals. * Assisted law clerk and lawyer with document checking, preparation of applications, and preparing letters of invitations. * Greeted visitors, took phone calls, and made appointments.

* Contributed to company's success by providing help and support to the customers to choose the right type of footwear according to their requirements. * Answered customers' questions concerning prices of the shoes. * Received payments by cash, credit cards and debits and balanced cash received with cash sales daily. * Monitored and organized the floor.

* Communicate with existing customers and new subscribers regarding general service inquiries and promotion of products and services. * Identify potential sales opportunities and successfully referred them to Financial Service Representatives so the clients are able to make the most of the services provided by CIBC. * Give suggestions to clients on how they can utilize the bank to improve their positions financially. * Successfully demonstrating CIBC’s values of trust, teamwork, and accountability on a daily basis. * Processed personal banking transactions including cheque and cash deposits, withdrawals, transfers, and bill payments for clients accurately and efficiently, resulting in end of day balancing with only 1% of allowed cash differences while preventing risk and protecting client privacy and developed stronger multi-tasking skills while working in a fast paced and team work environment.