Zach Miller

Conduct custom demos and technical walkthroughs to guide customers toward optimal workflows and configurations. Use PowerBI analytics across a $7M portfolio to identify feature gaps, recommend tier upgrades, and drive platform adoption. Capture and translate technical requirements, acting as the liaison between customers and Product/Engineering to ensure feasibility and prioritization. Conduct technical discovery to understand customer environments and tailor solution recommendations. Partner with Onboarding and Implementation to deliver smooth technical handoffs and develop scalable long‑term adoption plans. Refine documentation and enablement materials to simplify complex features for non‑technical users and improve platform fluency.

Administer a HIPAA‑compliant Zoom environment for a private psychiatric practice, overseeing configuration, security settings, healthcare‑specific workflows, and technical troubleshooting. Also support Tebra EHR, secure email, and website operations as part of broader IT management.

Lead enterprise technical implementations, managing API integrations and core infrastructure components (SMTP, firewalls, load balancers). Advise customers on architecture, configuration, and workflow design to ensure scalable adoption. Translate complex requirements (Encryption, HIPAA, secure messaging) into actionable workflows and training programs. Deliver technical enablement sessions for healthcare stakeholders to drive platform fluency and adoption. Define and document technical requirements for bespoke client environments, partnering with Engineering to ensure accuracy and feasibility. Collaborate with Sales during pre‑sales cycles to provide technical validation and solution guidance.

Conduct technical discovery to understand customer environments and tailor solution recommendations. Conduct deep‑dive demonstrations and technical walkthroughs to provide Proof‑of‑Concept validation for enterprise prospects. Develop technical whitepapers and solution documentation bridging engineering capabilities with non‑technical customer needs. Lead the company’s first successful third‑party software integration, expanding the platform’s ecosystem and enterprise use cases. Support Sales in evaluating technical feasibility and aligning solutions with customer workflows.

Served as the primary technical point of contact for inbound prospects, answering questions on product capabilities, security features, and implementation requirements. Scoped customer needs and translated them into accurate service configurations, pricing models, and solution recommendations. Conducted light technical walkthroughs to help prospects understand workflow fit and platform capabilities prior to full SE engagement. Assisted in early‑stage product demonstrations to help prospects evaluate workflow fit. Collaborated with Product and Engineering to relay customer requirements, clarify feasibility, and refine messaging for new features. Supported Sales in qualification and evaluation cycles by addressing early‑stage technical blockers and ensuring smooth handoff to senior engineers

Responded to inbound technical inquiries via phone, chat, and email, providing guidance on product capabilities, security features, implementation requirements, and workflow fit. Scoped customer needs and translated them into accurate, customized service configurations and technical proposals. Guided prospects through evaluation by addressing technical blockers, validating feasibility, and ensuring solution alignment with their environment. Contributed to technical marketing assets, documentation, and website content to clarify platform capabilities for both technical and non‑technical audiences.

Provide Tier 1 technical support for proprietary hosting stacks (Linux/MySQL/PHP). Manage DNS, network services, and secure email protocols (SMTP/IMAP). Troubleshoot infrastructure issues and escalate complex cases to Engineering.