Yuliya Lashina

Helped develop and implement sales strategies to increase store revenue and profitability. Hired, managed and trained a team of sales associates to provide exceptional customer service and build strong customer relationships. Oversee inventory management, including ordering and restocking of products, to ensure the store is fully stocked and able to meet customer demand. Utilized data and analytics to make informed business decisions, such as identifying best-selling products and areas for improvement. Monitored and controlled payroll expenses to ensure the store is operating within budget. Monitored store performance and made adjustments as needed to optimize store operations and increase sales. Developed and maintained strong relationships with vendors and suppliers to ensure the store has access to a wide range of products and is able to take advantage of special offers and promotions. Stayed up-to-date with industry trends and regulations to ensure the store is in compliance and able to offer the latest products and services.

Utilized vetted leads generated from marketing campaigns to identify and pursue sales opportunities, as well as executed proactive cold-calling efforts to engage with potential clients and foster relationships. Served as a consultant to future and potential vape shop owners, offering valuable insights on province-specific regulations and licensing requirements, providing guidance on POS (Point of Sale) systems, offering employee training support to clients. Helped develop client's teams' product knowledge and customer service skills. Presented and explained Pacific Smoke's promotional programs to clients, ensuring they understand the benefits and how to leverage them effectively. As a product expert, i helped educate clients on our extensive product catalog.

Acted with unwavering integrity, honesty, and a deep commitment to Starbucks' culture, values, and mission. Maintained a composed demeanour during high-volume periods and unforeseen situations, setting a positive example for my shift team and ensuring the store operates to the highest standards. My ability to anticipate the needs of both customers and the store itself is a key strength. I continually assessed the environment and customer cues to provide seamless service. Creating a supportive learning environment is a priority for me. I delivered clear, specific, and timely coaching and feedback to my fellow partners to drive operational excellence and foster continuous improvement in performance. I actively contributed to the success of new partners by offering positive reinforcement for their achievements and providing respectful, constructive coaching when needed. Additionally, I offered valuable feedback on partner performance to the store manager during weekly meetings. Recognizing and celebrating individual and team achievements is something I take to heart. I utilized the tools provided by the organization and collaborate with the store manager to develop innovative and effective methods of recognition During my scheduled shifts, I expertly managed store operations, adhering to all cash management and cash register policies to ensure proper cash handling practices among my shift team. Reliability and punctuality are essential to me, and I maintained a consistent record of attendance and punctuality. I am diligent in following health, safety, and sanitation guidelines for all products to uphold the highest standards of cleanliness and food safety.

I took on the crucial responsibility of ensuring the safety of Boeing 737-800 aircraft passengers by clearly explaining and demonstrating the aircraft's safety features prior to takeoff. My commitment to passenger satisfaction was unwavering. I actively engaged with passengers, promptly addressing their questions and finding solutions to any issues that arose during flights. During turbulent flights and unavoidable delays, I personally reassured and comforted passengers with a friendly and approachable demeanor. I meticulously operated in strict compliance with all airline and federal aviation regulations, leaving no room for compromise when it came to the safety of both passengers and the aircraft. Promoting safe and smooth flight operations was a top priority. I facilitated seamless communication between the flight deck and cabin crew before and during flights, ensuring everyone was on the same page. Even when faced with distressed passengers, I maintained a firm yet positive attitude, striving to provide support and assistance. In cases of medical emergencies on board, I was prepared to administer first aid to passengers, helping ensure their well-being throughout the flight.

I was successfully able to get a job at Swoop Airlines as a Flight Attendant after finishing Flight Services program.