Yuan Dong

• Great guest warmly upon arrival, create a welcoming atmosphere, and provide excellent first impressions of the restaurant. • Manage the waitlist and seating chart efficiently to maximize table turnover and reduce guest waiting times. • Managed a dining area of 16–24 guests, maintaining efficiency, satisfaction, and service accuracy in a high-volume environment. • Answer phone calls, assist with reservations, and provide information about menu items and promotions. • Built and maintained strong client relationships, leveraging social media to promote new offers and boost sales performance. • Mastered digital ordering and reservation systems to streamline service operations. • Resolved customer concerns promptly and effectively, enhancing guest loyalty and retention.

1.Delivered tailored service and solutions to customers based on individual preferences. 2.Offer executive-level customer service through the “Table Touch” approach to show genuine care for our guests. 3.Maintained operational efficiency through reliable opening/closing procedures and supply management. 4.Promoted additional menu items aligned with customer needs.

• Event Management Organized and executed five tenant engagement events, achieving a 98% customer satisfaction rate through creative planning and effective team coordination. • Financial Reconciliation & Operational Reporting Collaborated with the finance team to reconcile revenue, supported the preparation and auditing of operational reports, and ensured accuracy across all income and expense records. • Marketing Strategy & Revenue Growth Planned and implemented monthly and quarterly marketing strategies, driving a 10% increase in total store revenue and a 5% improvement in overall profitability. • Strategic Partnerships & Community Outreach Developed cross-industry partnerships to increase community awareness of the apartment complex, resulting in a 10% improvement in in-store customer conversion rates.

Core Coursework Hospitality Accounting and Hospitality Operational Analysis.