Ying Peng, SHRM-CP

▪Built the HR structure from scratch and currently manage HR aspects, including hiring, onboarding. ▪training, payroll, performance management, as well as benefits administration (insurance and 401K) ▪Spearhead end-to-end HR services for over 150 employees across two departments in Business ▪Successfully set up the office from scratch, obtaining government licenses and establishing essential administrative services. ▪Prepared the annual operating budget and expenses totaling $500K. ▪Contributed filling four critical positions within three months, enhancing team productivity. ▪Designed comprehensive workplace policies, including the employee handbook, new hire packet, and benefits policy. ▪Contributed to designing a comprehensive pay structure that includes bonuses and commissions. ▪Develop performance evaluation metrics to assess employee performance objectively. ▪Lead quarterly employee performance reviews and generate analytical reports to support departmental business decisions. ▪Collaborated with cross-functional teams to ensure both smooth business operations and employee satisfaction. ▪Proactively address HR issues, resolve conflicts, and implement solutions to enhance workplace harmony. ▪Demonstrated exceptional leadership abilities by overseeing and mentoring all onsite employees. ▪Employ problem-solving and analytical skills to develop innovative HR strategies and streamline processes.

• Manage Headcount management independently by generating weekly headcount reports and organizational management chart reports via both Excel and Visio versions. • Consolidate monthly headcount reports for multiple sites (included Houston, CA, and Mexico) for Taiwan Headquarter needs. • Provide report training with other site HR colleagues and onsite staffing agencies and work collaboratively with HR teams from multiple sites on a weekly based for projects and reports. • Work closely with onsite staffing agencies on a daily based on daily & weekly reports, process management, and employee data validation. • Validate staffing’s payroll invoices and working hours details for accounting department to process invoices payment. Also, generates a monthly temporary employees cost report for accounting manager. • Generate working hours report in a weekly and quarterly to comply with EICC (Electronic Industry Citizenship Coalition) and CSR (corporate social responsibility). • Assisted with recruiter on screening resumes and candidates. • Lead on once HRIS implementation project with HR team and other departments from searching vendors to final training workshops; include set up career page, templates, and work-flow automation for HRIS. • Participate in all company employee events and holiday events and assisted the preparation. • Coordinate onsite food vendor for employee lunch service. • Provide any additional support for HR director and Taiwan Headquarter needs.

• Operated onboarding process, new hires information received from the JIRA system, enter new employees' hiring information into the onboarding tracker (Excel), and send new hire packages (documents) to new employees. • Created onboarding status sheets, provide I-9 instructions, orientation info, and contact info, send to new hires and monitor the updates. • Assisted in Orientation: host the Orientation with the colleague, answer new hires' questions and take attendance. • Completed the I-9 remote verifications in Sterling with different types of employment eligibilities and save confidential documents in the HR secured drive. • Participated in employee files audit and I-9 files audit projects: filter active and inactive employees and move their files to the destinated storage location via the HRIS system (UKG). Update current employee status on audit tracker and rename with the correct file format.

• Conducted I-9 notarizations, onboarding documents, background checks, and collect new hire credential information into Clinical New Hire Tracker. • Collaborated with different managers to conduct clinical interviews for new hires. • Submitted new hires' credential reports to IT, Training, and Payroll departments • Scheduled calls and communicates with new hires to confirm pay rate, shifts, and job requirements. • Reviewed applicant resumes and selects qualified candidates based on JD requirements to take RN assessments. Check Candidates returned assessment scores and send interview invitations to the clinical managers. • Audited new hire documents and credential information in New Hire Folders. • Recognized with "Working with Entrepreneurial Spirit" and "Put People First" on the company recognition board.

• Assisted office operations of employees' filing system and all kinds of auditing processes. • With proficient database management, entered credential information for employees into client's database system (Avionte). • Processed chargebacks and unemployment claims were filed with the Texas Workforce Commission, unemployment appeals, and workers' compensation claims. • Enforced all HR policies of the Company and ensured all procedures complied with OSHA, ACA, EEOC, etc. • Acquainted with medical support notices and child support notices and processed to insurance service providers. • Processed payroll reports, employee's performance reports, and client reports. • Assisted the VP in business partnership role on management projects and decision-making processes. • Managed onboarding process, including E-signature system, I-9, background check, and drug test. • Supervised background check results, including sending HR pre-adverse notices and finalizing adverse letters.

I communicated with clients and drafted rental agreements and contract documents. I was awarded four times the "Top Leasing Agent" of the property. I expertly investigated market competition via phone calls and advertisement flyers. I timely collected payments from customers via checks and certified funds and ensured the account balance was up to date. I conducted leasing cold calls and tours and e-mailed potential customers. I maintained high-standard customer service by providing professional receptions to all customers. I am also experienced in leasing systems like Entrata & Real Page, with efficient data entry skills.

I deftly handled products updates to online e-commerce platforms. I managed media posts, drafts, and materials for Company's media accounts. I wrote advertised drafts and created proposal designs for products. In addition, I organized and updated the contents of clients' business pages (Google, Facebook, Yelp). I expertly translated documents from Chinese to English or from English to Chinese. I also maintained updates of Wildkiz's products to CTRIP.com and other Tourism Sales Platforms.

Single-handedly I operated the official website and WeChat public account and interacted with followers. I posted the messages, wrote press releases, and delivered brief summaries of a handful of local stories, promotional events, and breaking news in Philadelphia on the website and WeChat platform. In addition, I identified potential clients, cultivated and managed new and existing accounts such as small and midsize business owners, generated new sales leads from WeChat, achieved 15% conversion rates from leads to appointments, and amounted to $15,000 in three months. I also organized team-building activities such as the new employee orientation and client appreciation events.