Yacob M.

•Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions. •Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members. •Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector. •Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members. •Lead change management initiative to drive organizational transformation without compromising employee morale or productivity levels. •Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development. •Built high-performance teams through effective recruitment, onboarding, and talent development initiatives. •Managed budgets effectively, ensuring optimal financial performance while investing in necessary growth. •Mentored junior team members for career advancement, fostering a pipeline of future leaders with the organization. •Reduced operational costs through comprehensive process improvement initiatives and resources management. •Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth. •Launched new products and services with thorough market research, leading to increased revenue growth. •Championed diversity and inclusion efforts within the workspace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds. •Streamlined workflows by identified bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation. •Achieved department goals by developing and executing strategic plans and performance metrics.

•Manage the performance objectives and professional development of the IT Support Team including the initiation, monitoring, review and validation of individual training and development plans in line with organizational and business requirements. •Direct involvement in incidents or problems (irrespective of priority) that cause service impact and acts as escalation point for incidents not being resolved in a timely manner. •Provide ITIL Service disciplines, covering Incident, Problem and Change Management. •Provide VM and Hyper V support and administration. •Provide Switching, Firewall and Router support and administration. •Work with Department Head to establish standards, budgets and best practices for managing internal infrastructure, including network, access rights, desktops, servers, internal applications. •Work closely with the IT Support Team and other Specialist to ensure a timely, robust and comprehensive service transition process. •Manage SLA criteria for the availability and performance of the IT infrastructure. •Responsible for day-to-day system administration, including management of internal network, VPN, Microsoft Active Directory (AD) and system backups. •Responsible for management of the rollout and support of desktop devices, including laptops, and productivity tools such as Outlook and Office 365. •Ensure the delivery of individual and team projects allocated within aggressive delivery times. •Monitor business critical processes and systems. •Installs, configure, and support new and existing servers and network infrastructure. •Plan and implement upgrades needed to maintain service levels. •Conduct testing and analysis of all components of network and server infrastructure components. •Maintain and constantly improve server and network performance, reliability and security in line with best practices. •Execution of DR tests as planned and agreed.

•Server administration, helpdesk experience and tech support. •TCP/IP, IP Routing, DNS, FTP and scheduled data dumps Configuring and maintaining firewalls as well as maintaining Cisco environments. •Maintaining Windows 2000/2003 Active Directory, domain administration and SMS server notification Administrate Exchange 2003. •Administration TCP/IP knowledge and troubleshooting MS SQL 2000 Administration. •Working knowledge of Veritas and TAPE library environment •Bespoke Application support •Understanding of and experience with telecom wide area Networks •Experience with PABX systems Work with vendors and suppliers Perform other duties related to the operations of the IT department.

Proofing and submitting all new business applications Submitting all maintenance changes for existing business Managing outstanding requirements on both existing and new business Following up on all endorsement and policy docs for business submitted, ensuring an acceptable turn around time Update BC figures weekly Update Broker databases Assist in preparing marketing packs when required Follow up on RSVP for quarterly economic overview and all other functions Maintain pivot table for Retail Sales Manager Maintain delivery book

Servicing client queries for Life Investment Product, Unit trust and Wrap. Resolving Client queries and requests Identify and understand specifics of each client query & request Ensured timely & appropriate resolution of queries & requests Accept accountability for client query resolution Identify appropriate rules & legal compliance in client dealings Escalate problems and queries with legal consequences to Call Centre manager Ensuring that service Levels agreements are adhered to Reporting of daily issues and queries to Call Centre Manager Ensure appropriate correspondence to clients according to quality standards

Decorative Paint Manufacture Testing Batches (Grind & cleanliness) Production Planning Ordering of Raw Materials Batch Assembly Dispensing Resin and Solvents via use of batching system Process control Batch control and sample House Keeping Stock Takes General Office duties incl. maintenance of Computer packages used (MS Office XP – Word, Power Point, Excel, Publisher, Access, Outlook Email, Internet Explorer, Windows 95, Windows NT 4.0 Workstation & Server, Windows 2000 & Windows XP)

Purchase of Computers Draughting Assembly of Computers Installation of Software Maintain Departments Equipment Project Scheduling / co-ordination Costing