Xenia Santiago, CPC

Lead Patient Account Rep @ Northwell Health

About

Lead Patient Account Representative with 9 years of experience in the Healthcare domain is seeking position as a medical coder in a company where my education and work experience can be utilized and further developed for personal advancement while contributing to the growth of the organization.

Country

United States

City

Staten Island

Industry

Hospital & Health Care

Skill

Notary, Office Administration, Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, CPT, HCPCS, Medical Office, Medical Billing, Medical Coding, Outlook, Medisoft, NextGen, QuickBooks, PC, Mac, Internet, Team-oriented, Accounts Receivable

Experience

Lead Patient Account Rep

Northwell Health

2017-8 - Present · 9 yrs 2 mos

Greater New York City Area

Supervise and monitor the staff and daily operations of physician practices to ensure that billing related functions are performed in an efficient manner consistent with department policies and procedures. Coordinate with providers and offices in Neurosurgery/Neurology service line for timely and complete submission of hospital and office based charges. Accommodate changes in workload within the department. Perform at or above the assigned department quality and productivity standard. Run missing charges report and distribute throughout service line department via email. Responsible for TOS deposits when available. Verify insurance eligibility to assist departments when necessary. Assist the business manager with completing weekly payroll when needed.

Medical Biller

Dr. Jesus Pichardo Pediatric Center

2016-2 - 2017-7 · 1 yr 6 mos

View medical records, provide proper codes prior to posting charges. Submit claims via EDI. Follow up on claims, appeal denial claims, and post payments.

Medical Biller and Coder Specialist

One Source Medical Billing

2015-5 - 2015-7 · 3 mos

Queens, New York

Assisted in obtaining claim numbers for workers compensation patients. Experienced billing and coding for Internal Medicine and Physical therapy practices. Post and reconcile insurance and patients' payments. Researched and resolve incorrect payments, EOB rejections, and other issues with outstanding accounts. Followed up on insurance and patient aging Resubmit insurance claims of necessary. General clerical duties which includes but not limited to answering telephones, filing charts, facing, scanning and photocopying.

Volunteer

Banner Health

2011-10 - 2012-7 · 10 mos

Mesa, Arizona

Provided front desk and directional assistance to patients, guests, and staff as well as escort them throughout the hospital. Assisted with special events, projects, and other duties assigned. Performed cash handling, credit/debit card and payroll deduction transactions in an accurate and secure manner for receiving, receipting, and process of payment.