WYCKLIFFE OKOTH

Tiler Program Supervisor At KENDA CERAMICS KENYA LTD Risk control monitor the gifts issuance /point scanning records to ensure safety of tiler’s points (scanned and updated), gifts are rightfully issued according to plan /tilers. Monthly plan submit monthly tiler plan every 10th of each month for approval, submit the Spms requisitions, coordinate the purchase team delivery timeline and organize /supervise officer business trip. Training activities - plan monthly at least 10 mega redeem activities each month and at least 1 paving training. Coordinate the team, train and supervise the activities according to standard. Reports - supervise daily/weekly /monthly reports for tiler specialist, also coordinate submission of events (paving/mega) reports to hq and align punishment to marketing managers for specialist who fail to send reports timely. Policies enforce the mechanism policies to the specialist and apply penalties in accordance to project mechanism standard. Problem solving provide feedback to existing problems, finding solutions and providing kick back to the team (report to manager /hq /oversea tiler program mgr.) Team management monitor the day-to-day work allocation and completion of all tiler specialist and ascertain any arising problem Standardize process mechanism in coordination with marketing manager, review the purchase delay process each month to avoid gift delay, review the business trip standard timeline to reduce cost to hire cars.

· Oversee daily showroom operations, ensuring customer satisfaction and maximizing sales. · Lead and mentor sales teams to meet and surpass revenue targets. · Develop sales strategies and promotional campaigns to increase customer engagement.

· Managed a team of sales representatives, training them on effective sales techniques. · Handled customer inquiries and provided tailored solutions for their furniture needs. · Monitored sales performance and implemented improvements for growth.

Maitaing the data base and doing the data entry for AGYW to the system.

DEVELOPING, IMPLEMENTING SALES

· Advised clients on furniture selection based on their preferences and requirements. · Managed social media platforms to increase brand awareness and generate leads. · Conducted market research to stay ahead of trends and customer demands.

HOME AND OFFICE FURNITURE AND INTERIOR DESIGN

· Welcomed and assisted clients in making informed purchasing decisions. · Processed sales transactions and coordinated deliveries. · Conducted after-sales follow-ups to ensure customer satisfaction.

Credit-1

Grade C