ki joo

senior process analyst

About

Dedicated Continuous Improvements, Process Improvement Consultant who is experienced in enabling large scale organisational transformation project & programme delivery, change management, corporate strategy, and innovation. Experienced in analyzing and modeling business practices, services, and processes for review and change. Highly skilled in supporting relevant parties identify weakness in operations and improve services, processes, and user experience through service & process mapping frameworks. Centered on client-centered service delivered through reliable management. Specializes in developing new business process, comprehensive process improvement research and UX & CX design and research.

Country

australia

City

melbourne

Industry

information technology and services

Skill

project management, stakeholder management, change management, business process improvement, strategic planning, business analysis, customer journey mapping, continuous improvement, requirements analysis, agile project management, business process management, business requirements, project management office, microsoft power bi, lean thinking, design thinking, google analytics, business analytics, resource management, project portfolio management, office 365, microsoft project, microsoft project online, time management, priority management, feasibility studies, escalations management, communication, conducting workshops, project planning, web development, itil, project delivery, ux design, technical project management, web content writing, stakeholder workshops

Experience

senior digital consultant

sputnik agency

2007-5 - 2010-2 · 2 yrs 10 mos

Perform analysis on current business services, systems and processes and produce current state of service blueprinting, customer journey mapping Assist in implementing internal processes, best-practice methodologies, and building re-usable code libraries Conduct Service & Process Design Workshop and tell a story about solution design and process as a stakeholder management and engagement tool Design W3C standard websites for government and corporate sectors Lead and drive development projects to successfully implement web sites and web applications Ensure, in consultation with the Production Manager that all relevant skills and knowledge are kept current, with focus on standards-based development and accessibility techniques Assist in implementing internal processes, best-practice methodologies, and building re-usable code libraries

web project manager

department of education and early childhood learning, victoria, australia

2006-1 - 2007-5 · 1 yr 5 mos

Plan and facilitate the website content migrations from legacy Content Management System to a new platform Lead multiple projects team to handle various tasks to prepare for and implement the migration work, including content planning & rationalization, content mapping, coordinating with local teams to meet deadline, handling translation review, UAT, & defect report, etc. Provides support for overall content management and implementation

technical business analyst and interactive game developer

chupa chups

2000-11 - 2004-3 · 3 yrs 5 mos

Act as the customer and support advocate in a highly agile software development environment, and dig beyond the data to provide actionable recommendations that help improve the customer experience Develop positive relationships with leaders across the business to align strategy and tactics of product and operations Ensure support engineers are prepared for product change and measure its success Build, negotiate, and manage complex initiatives to prevent or eliminate friction in Atlassian's products and services Collaborate with the team on strategy, tactics, and execution of initiatives Participate in the refinement of the Customer service operational procedures and work instructions for all customer service functions Develop a Flash based multimedia interface Keep the application up to date and in-line with new and emerging technologies and trends Develop, customize and enhance new and existing Flash based multimedia services across the company Assessing and creating new interactive features, enhancing the user experience