William Paixão

Navan is the all-in-one super app that simplifies business travel and expense management, empowering employees to focus on what matters while giving companies real-time visibility, savings, and control. As part of the Global Recruitment team, I support hiring across the EMEA region, focusing on Customer Success, Global Operations & Support (GOS), R&D, and G&A roles. My role combines strategic partnership, data-driven insights, and candidate experience to help Navan build and scale high-performing teams. Key Responsibilities & Achievements: Drive end-to-end recruitment processes across multiple functions, ensuring a seamless candidate journey and alignment with business objectives. Partner closely with VP and Director-level leaders, providing strategic insights and market intelligence to inform hiring decisions and workforce planning. Develop and execute tailored hiring strategies for both technical and non-technical roles, aligning with Navan’s long-term vision and growth plans. Analyze recruitment data and performance metrics to optimize efficiency, improve process quality, and support continuous improvement initiatives. Support employer branding efforts across EMEA to attract top-tier talent and strengthen Navan’s position as an employer of choice. Collaborate with hiring managers to ensure recruitment strategies align with team goals and promote a strong, inclusive organizational culture.

Act as trusted partner to 15+ tech clients across Europe, supporting them through onboarding, implementation, and candidate lifecycle management. Customize delivery processes to client needs, working cross-functionally with internal teams and external HR/People teams. Coordinate intake and feedback loops with stakeholders, mirroring product onboarding practices. Use CRM tools (Bullhorn, Google Workspace, Notion) to track success metrics and client health. Provide ongoing support and communication to ensure satisfaction and long-term retention. Trained new team members on client communication and process optimization.

Improved client retention by 15% through proactive relationship management and personalized follow-ups. • Streamlined onboarding processes, reducing new client setup time by 20%. • Optimized CRM workflows (Bullhorn & LinkedIn), enhancing data accuracy and reporting efficiency. • Conducted regular client check-ins and performance reviews, identifying opportunities for service improvement and upsells. • Resolved client issues promptly, boosting satisfaction scores and loyalty. • Analyzed feedback to identify patterns and proposed actionable solutions to management. • Supported cross-functional initiatives, aligning client needs with product and service developments.

Improved client retention by 15% through proactive relationship management and personalized follow-ups. • Streamlined onboarding processes, reducing new client setup time by 20%. • Optimized CRM workflows (Bullhorn & LinkedIn), enhancing data accuracy and reporting efficiency. • Conducted regular client check-ins and performance reviews, identifying opportunities for service improvement and upsells. • Resolved client issues promptly, boosting satisfaction scores and loyalty. • Analyzed feedback to identify patterns and proposed actionable solutions to management. • Supported cross-functional initiatives, aligning client needs with product and service developments.

• Engaged directly with 200+ potential customers daily, delivering product demonstrations and guiding them through onboarding. • Built strong rapport, overcame objections, and ensured smooth adoption of services. • Consistently exceeded KPIs by applying problem-solving and needs-based success planning techniques. • Tracked customer performance data and used metrics to optimize communication and retention strategies. • Maintained professionalism and customer focus in a fast-paced, target-driven environment.

Part time job