will stout

Duties - Troubleshoot, monitor and maintain the AboveNet global service provider network. This includes working with multiple vendors when hardware or software issues arise. Work with customers to troubleshoot and configure AboveNets suite of products. Specialized Role: Team Lead - Serve as a go to person for teammates who need help with technical issues as well as handling high priority customer issues for management. I have also lent assistance to our install group when they were severly understaffed. Also performed router acceptance and decommision Project Highlight: Training materials Rewrote the training article on customer throughput issues. It is specifically aimed at setting the correct customer expectation as well as educating the customer on what they can expect from a single TCP traffic stream. Primary network platform focus: Juniper MX960/MX80/T640 routers and EX4200 switches, Overture 4500 and ISG5100 routers and Accedian metroNid and metroNode devices. Primary technology focus: BGP, ISIS, VPLS, L2Circuit, MPLS/RSVP-TE, VRRP, LACP, and Ethernet switching.

Duties - Troubleshoot, monitor and maintain the Verizon Fios/DSL/VoD network. This includes working with multiple vendors to fix hardware and software issues. Specialized Role: Team Lead - Served as go to person for teammates who needed help with technical issues and was point person for critical outages in the NMC. Specialized Role: Section Manager - Filled in as section manager from Sept 2006-Jan 2007 and then as needed after that. During this time I was responsible for coordinating and scheduling maintenance on the Verizon FIOS and DSL network. Handled first and second level escalation during critical outages and performed ticket review for all shifts. Primary network platform focus: Juniper T640/E1440/E320, Cisco ESR/GSR/CRS and 6509 routers. Primary technology focus: BGP, ISIS, OSPF, MPLS/LDP, ATM, Sonet