Whye Seong Wan

• Oversee purchasing of imported and local ceramic raw materials and textile printing materials to ensure smooth transactions and timely delivery to customers. • Manage procurement processes, including negotiating prices, terms, and lead times. Monitor shipment schedules for imported items and coordinate with clearance agents to ensure timely collection. • Support sales team and sales coordinator with new inquiries and product cost estimations. Manage supplier relationships to support company operations and new projects by coordinating multiple sample requests for customer lab-scale testing and small-scale production runs. Enhance customer value by recommending alternative products that optimize costs and improve output efficiency. • Assist in optimizing logistics and procurement activities to improve operational efficiency.

• Involved in the establishment of the tactical sourcing hub, ensuring local compliance with company global policies, standards, and platforms, as well as adherence to agreed-upon sourcing methodologies. • Oversee indirect tactical sourcing activities for the Asia Pacific Middle East region, ensuring timely sourcing execution to meet project stakeholder requirements and targets. Ensured that sourcing and contract terms aligned with business needs and contributed to long-term company benefits. • Managed tactical sourcing and procurement activities across diverse fields, including office supplies, IT-related services, marketing-related services, capital expenditure, HR-related services (including recruitment and training agencies), travel management services, professional/outsourced services and facility/equipment acquisitions. • Managed supplier relationships to foster continuous improvement and innovation. • Leveraged the sourcing platform for optimal cost savings through methods like e-auctions. Achieve yearly savings approximately GBP300k /year.

• Managed end-to-end sourcing of packaging and small plastic components for NPI, trial builds, and mass production, ensuring material quality, cost efficiency, supplier readiness, and timely availability. • Develop and implement vendor allocation strategies, optimizing supplier relationships and enhancing supply chain efficiency. • Control budgets for raw materials and machine tooling, ensuring cost-effectiveness and competitiveness. • Evaluate supplier capabilities, including machinery and injection capacities, cost competitiveness, and other criteria to align with business needs. • Lead cost reduction and value analysis efforts while maintaining the quality of supplied products/services.

• Assist motor accident claims and handled walk-in inquiries, including estimating car damage for insurance claims and managing automotive parts orders while scheduling car repair services.

• Responsively addressed customer inquiries within specified SLA timeframes, consistently delivering courteous and accurate assistance. • Managed and resolved customer issues—including lost/stolen cards, fraud cases, and telesales inquiries—by coordinating with relevant teams and relaying insights to management for process improvement.

• Policy Issuance & Renewal: Evaluate insurance applications to determine eligibility and ensure accurate policy issuance in compliance with company standards and legal requirements. Review terms, conditions, and clauses for precision and regulatory adherence. Maintain current knowledge of insurance laws and industry regulations to provide clients with up-to-date guidance. • Risk Assessment: Analyze customer data, including earned premiums and loss ratios, to make informed underwriting decisions. Identify and evaluate risk factors to minimize potential losses and maintain profitability. • Data Analysis & Reporting: Compile, summarize, and present business data, such as earned premiums and loss ratios, for management review and strategic decision-making.

Applied mathematics, statistics and financial theory to solve financial problems & financial risks associated with uncertain future events.