Weihong Su

Head of Customer Technical Service @ AESC

About

My career trajectory clearly demonstrates a comprehensive transition from a deep technical expert to an accomplished leader, coupled with a proven ability to embrace challenges and an unwavering pioneering spirit. I excel in global team building, commissioning framework design, OPEX optimization, technical capability development, and compliance governance. My passion lies in driving business success through technological innovation and building high-performance teams in complex and dynamic global environments. My career commenced with an in-depth exploration and innovation in embedded software development. At Rockwell Automation and Nanjing NARI-Relays Electric Co., Ltd., I served as a team leader and senior development engineer, spearheading the development of industry-leading industrial automation control and power system measurement & control products. These experiences not only honed my proficiency in C language and various embedded development environments and accumulated rich expertise in project and quality management, but also cultivated my profound ability and pioneering spirit in solving complex technical challenges. Subsequently, I broadened my scope into Human Resources management, demonstrating exceptional management breadth and a triple "startup" entrepreneurial spirit. At Envision Group, I initially built and led the wind turbine master control software development team with 20+ engineers, responsible for the full lifecycle management of control software for thousands of wind turbines, receiving company quality awards for two consecutive years. Following this, I was deeply involved in the pioneering establishment of the Envision AESC China HR team. As Senior HR Director, I built the HR function from the ground up, rapidly scaling the company from 200+ to over 2000 employees within two years. This involved hiring 500+ talents annually and fully implementing HR products such as performance, leadership, talent pipeline management, and skills training, successfully building a high-performance organization. This HR system development during rapid growth was a genuine management "startup" and organizational capability transformation. Most recently, I embarked on pioneering global work in engineering technical services and after-sales support, serving as the Global Head of Customer Technical Service for AESC Energy Storage Solutions. This marks not only my third "startup" journey but also a strategic endeavor to comprehensively enhance service capabilities.

Country

China

City

Xuhui District

Industry

Renewables & Environment

Skill

Automation, Embedded Software, Testing, Embedded Systems, Electrical Engineering, Electronics, C, PLC, Programming, Software Development, R&D, Process Control, Device Drivers, Firmware, Engineering, Project Management, 自动化, 嵌入式系统, 产品开发, 可编程逻辑控制器

Experience

Head of Customer Technical Service

AESC

2024-4 - Present · 2 yrs 6 mos

China

I embarked on pioneering global work in engineering technical services and after-sales support, serving as the Global Head of Customer Technical Service for AESC Energy Storage Solutions. I architected and lead a comprehensive commissioning ecosystem by: Spearheading a Commissioning PMO Team to standardize global commissioning workflows. Developing a COE Excellence Hub to optimize costs, quality and EHS. Establishing a Global Resource Network to improve spare parts SLA, inventory turnover and timely response from mobile technical force. Building a Technical Competency Center that innovatively utilizes an AI platform to boost engineer troubleshooting efficiency.

Senior Director Human Resources

AESC

2019-11 - 2024-4 · 4 yrs 6 mos

China

Work around product management team, continuously support business to success, a) Built up China HR function team including HRBP/COE/SSC; b) 500+ hiring per year, including experienced hiring and campus hiring; c) Organization development to implement business strategy; d) Talent development including managers and new graduates development; e) HRBP for SPDT/LPDT f) HRBP for ESS product line etc.

Engineering Director & HR Director

Envision Energy

2011-10 - 2019-11 · 8 yrs 2 mos

Shanghai

HR director of technical quality division (2017.4~now ) HR director of product development division (2015.10~2017.4 ) Deputy head of system engineering department (2015.1~2015.10) Wind turbine control software team lead (2011.10~2014.12)

Project Engineer

Rockwell Automation

2005-8 - 2011-10 · 6 yrs 3 mos

Lead hardware/embedded software team to develop industrial automation products such as I/O modules, communication adapters, with DeviceNet(CAN)/ControlNet/EtherNet IP; a) Implementing configuration management for embedded software development. b) Attending hardware design review, verification test and certification test. c) Implementing CPD (Common Product Development) process to product development. d) Providing technical support to sales & marketing engineers, locally and overseas(US, Singapore, etc). e) Providing mentorship to new-hires and support to junior engineers. Projects: 1794-AENTR Adapter (2009.09 ~ 2011.10) 1734-Point I/O Module (2007.10 ~ 2009.09) 1792-MaXum I/O Module (2006.10 ~ 2007.09) 1799-Embedded I/O Module (2005.08 ~ 2006.09)

R&D Engineer

NR Electric Co., Ltd

2002-4 - 2005-8 · 3 yrs 5 mos

To design and develop monitoring & metering devices for electric Power Systems. Main functions of these automation devices are real-time data acquisition, computing, analyzing, target controlling and communicating to master stations. Projects: System Protection for Electric Power Systems (2004.11 ~ Aug. 2005) Real-time Phasor Measurement System for Electric Power Systems (2003.6 ~ 2004.11) Intelligent GIS (Gas Insulated Switchgear) Control Cabinet（2002.4 ~ 2003.6）