Warren Wong Chi Yue

Job Objective: • Build and maintain strong relationships with existing customers, manage their needs, and collaborate with internal teams to ensure smooth transactions. • Actively research and identify potential new customers to expand the business. Key Responsibilities Business Development: • Proactively reach out to potential customers in assigned regions through various channels. • Follow up on new leads, understand customer needs, and establish strong customer relationships. Account Management: • Develop and nurture relationships with existing clients by addressing their needs and resolving their inquiries. • Manage client orders, payments, and communicate their requirements to internal teams, including Supply Chain, Operations, Accounts, and Quality Assurance. • Prepare cost estimates, quotations, and handle administrative tasks for the Business Development Department. • Verify and approve purchase orders, and process sales orders efficiently. • Analyze customer order history to identify patterns, suggest cost-effective solutions, and monitor repeat orders for continuous engagement. • Recommend alternative products that offer better performance or cost savings to customers. • Address customer complaints promptly, provide immediate solutions, investigate root causes, and propose preventive measures. • Utilize the SAP B1 system to update product codes and orders for production and operations. • Compile and analyze sales data, and prepare detailed quarterly or semi-annual sales reports and presentations

Key Responsibilities: • Build and maintain strong relationships with existing customers by understanding their needs and addressing their inquiries. • Manage customer orders and effectively communicate requirements to internal teams, including Supply Chain, Operations, Accounts, and Quality Assurance. • Keep customers updated on the status of shipments, monitor credit terms, and assist with payment collection. • Handle the receipt of all customer-supplied items delivered to the plant, and coordinate delivery or self-collection of products. • Plan material schedules for key private label customers to ensure timely production and delivery. • Prepare cost estimates, quotations, and manage various administrative tasks within the Business Development department. • Verify and approve purchase orders, and efficiently process sales orders. • Analyze customer order history, monitor repeat orders, and take necessary actions to understand the situation, while alerting the Business Development Manager for follow-up. • Assist the Senior Business Development Executive in managing and developing brand identity and related marketing materials for in-house brands. • Manage the SAP B1 system by updating relevant information such as product codes and orders for production and operations.