WAQAS AHMAD

Electronics Technician New Way Technology (Sony Workstation) @ New Way Tecnologia

About

I’m an Electronics Technician currently working at New Way Technology (a Sony Workstation) in Barcelona. I specialize in diagnosing, testing, and repairing PlayStation 5 systems by swapping internal components. Previously, I worked as a freelance L1 Support Engineer, providing remote IT support for hardware and software issues to clients in Pakistan. I’m passionate about gaming technology and enjoy solving technical problems quickly and efficiently. I hold a Master's degree from NUML Islamabad and speak English and Spanish at an intermediate level. I’m now looking to connect with others in the IT and electronics repair fields and explore new opportunities in technical support and electronics.

Country

Spain

City

Barcelona

Industry

Information Technology & Services

Skill

Working Environment, Computer Literacy, Component Testing, Workstations, Italian, Game Technology, Digital Consoles, Football, Electrical Diagnosis, Work Standardization, Travel and Tourism, Stability Testing, Remote User Support, Hardware Testing, Resolving Issues, Identifying Issues, Product Quality, Testing Process, Engineering Support, Customer Relationship Management (CRM)

Experience

Electronics Technician New Way Technology (Sony Workstation)

New Way Tecnologia

2024-3 - Present · 2 yrs 7 mos

Barcelona, Catalonia, Spain

Diagnose hardware issues in PlayStation 5 systems Perform hardware testing, aging, and system validation Swap faulty components to complete repair tasks Ensure quality assurance in a fast-paced workstation environment

Testing Specialist

New Way Tecnologia

Support Engineer

Remote

- Provided Level 1 IT support to various clients as a freelancer, resolving hardware and software issues remotely. - Delivered prompt technical assistance via email, chat, and remote access platforms. - Maintained client satisfaction through effective communication and timely problem-solving. - Escalated complex issues when necessary and documented resolutions for future reference.

Electronic Technician

New Way Technology (Sony Workstation)

2024-3 - Present · 2 yrs 7 mos

- Diagnose PlayStation 5 units to identify functional issues. - Conduct hardware testing and perform aging processes to ensure system stability. - Execute repair tasks by swapping internal components as part of the maintenance workflow. - Maintain workstation standards and contribute to product quality assurance.

Repair And Test Sony PlayStations PS5

New Way Technology SL

2023-7 - Present · 3 yrs 3 mos

Barcelona, Catalonia, Spain

work in Sony workshop to repair Sony products and follow protocol to maintain High standard.

IT Support Technician

freelance

2018-8 - 2019-8 · 1 yr 1 mo

Pakistan

Provided Level 1 IT support to clients remotely Diagnosed and resolved software and hardware issues Communicated with users via email, chat, and remote tools Maintained high customer satisfaction with timely support