Vlad P.

• Led large-scale transformations, focusing on enhancing competitiveness and ensuring regulatory compliance. • Collaborated with senior executives to define and drive program strategy for enterprise programs exceeding $20MM. • Developed expertise in financial management, strategic planning, and effective communication with senior leaders, ensuring successful and transparent program delivery.

As the Senior Program Manager at CIBC FirstCaribbean International Bank, I spearheaded the bank's transition into the cloud with the deployment of Microsoft Azure and Dynamics 365. This initiative involved modernizing the onboarding systems, which was the largest project undertaken by the bank in 2018 and 2019. I was responsible for leading and delivering the organization's migration to Microsoft Azure, followed by the launch of Dynamics 365 and a CRM and account opening engine provided by Veripark from Turkey. Additionally, I managed all project management activities, budgeting, and vendor negotiations, ensuring successful outcomes and strong relationships with stakeholders.

In my role as a Senior IT Project Manager at CIBC, I led a multi-year program to outsource and migrate the bank’s authorization and transaction processing engine to a third party. I successfully contributed to the enhancement of CIBC’s ATMs, Online, and Mobile Banking services. I also provided periodic progress updates to the bank’s senior executives, ensuring transparency and alignment across the organization.

Led extra-large teams and managed budgets of $30MM+ for wireless and media division programs at Rogers Communications, delivering strategic projects like Rogers Easy Pay – Tablet Financing and Samsung Galaxy S6 Launch. Led Client Journey presentations to the senior executive team and monitored market responses for competitive insights. Provided periodic status reviews to audiences including the CEO.

I led strategic technology projects including launching a new call center offering and new credit card products. I negotiated timelines and costs with senior management and developed complex project schedules with multiple moving parts and dependencies. I provided periodic progress updates to senior management, ensuring successful project delivery.

Led a team of Business Analysts in gathering and documenting the requirements for the bank’s first Client Relationship Management (CRM) tool, which implemented successfully in all banking centers.

I successfully led and monitored the planning, execution, and implementation of medium and large-scale projects across 15 Caribbean islands. I negotiated timelines, cost, and resources with various stakeholders and provided consulting and analysis to senior executives and business partners on product launches and ongoing portfolio updates.

I played a pivotal role in gathering and analyzing business requirements for strategic initiatives. I provided technical consulting to senior management, recommended solutions to mitigate business risks, and led quarterly releases for the credit card book of records application. Additionally, I liaised with third-party companies and CIBC vendors to ensure seamless day-to-day operations and project success.

In my role as a Senior Analyst at CIBC Credit Card Services in Toronto, Canada, I conducted thorough research and analysis using mathematical and statistical methods to provide valuable insights to senior management. I collaborated with clients to understand their business objectives and requirements, ensuring that solutions were tailored to meet their needs. Additionally, I presented detailed reports to senior management, highlighting key findings and recommendations for improvement.

Various bilingual roles in client service and supervisory capacity.

Gained significant insights into the property management field while assisting office staff with administrative activities.

Gained significant insight in the infrastructure and technologies required to run a call center while providing value to clients.