Vivek Malka

DvSum empowers organizations to unleash data insights for maximum business outcomes. DvSum CADDI allows everyone in the organization to chat with their data, combined with powerful conversational AI, helps organizations democratize data and unleash a data-driven culture to achieve business agility and performance. #dvsum • Lead the Customer Success & Delivery organization at DvSum, driving seamless transitions from onboarding to implementation, ensuring customer satisfaction, retention, and growth. • Build a scalable, customer-centric framework that delivers value and drives DvSum product consumption. • Enable channel partners for successful implementations, leading to increased customer success.

● Responsible for building the organization. ● Leads the Business Development, Sales, Customer Success, Professional Services, and Operational activities. ● Identify prospective clients, build relationships, identify the resources to solve customer problems. ● Responsible for organic growth of sales revenue. ● Built offshore center in Coimbatore, India from inception to operation, hired a team for managed services, development, and consulting services.

● Lead the Customer Success Managers for Telco IBU, a team responsible for helping customers along their cloud journeys. ● Built a team of Customer Success (Solutions) Managers (CSMs) experienced in building customer relationships, enabling transformations/migrations and helping customers adapt to the cloud. ● Grew the team by hiring 4 Directors (Leaders) and 40 plus Customer Success Managers to support the Americas region. ● Responsible for organic growth of 100M+ sales revenue for NAMER region. ● Key member of the leadership team devising and documenting yearly plans and operating plans for the IBU. ● Collaborated with Solution Architecture, Partner, Account & Services/Product teams to help customers adopt transformations. ● Defined and ensure the adoption of mechanisms and acceleration of cloud Migration programs. ● Built new mechanisms to help the CSMs perform job efficiently. Authored CSM Playbook and defined on-boarding modules. ● Devised mechanisms/processes to assist with cloud transformations with credits/discounts for Customers. ● Developed a Pan-Amazon working model to enable Customers to solve problems involving AWS, Amazon Prime Video & Retail. ● Being a “Bar-Raiser” led 200 plus interviews and helped hire the right talent for AWS. ● Executive sponsor for customer engagements

● Leads the Cloud Consulting initiatives globally to define strategy and model for cloud implementations worldwide. ● Liaises with Global Sales & Marketing to ensure solutions are aligned with the sales & marketing strategy. ● Liaises with Product Management & Engineering to ensure the solutions reflect the product roadmap. ● Works with ERP, IOT & CX Cloud teams to build comprehensive solutions and help sell them. ● Leads ideation, incubation, asset creation and implementation of strategic initiatives. ● Recipient of Communications All-Star Award in the year 2018.

● Lead End-to-End solutions, pre-sales and Architecture team for Oracle CGBU North America Consulting Group. ● Defined strategic roadmaps for major BSS Transformation projects for the customers. ● Lead an initiative to build a cloud-based BSS/OSS solution for IoT, Digital Services & Connected Car (Telematics). ● Devised strategic initiatives and cost saving mechanisms for efficient ways of implementing solutions. ● Managed Pre-Sales and Delivery of complex and multi-Product implementations. ● Responsible for complete portfolio of BSS/OSS Applications and Network product streams (CX Cloud, Monetization Cloud, Billing, Order Management, Inventory Management, Integration Technology, Analytics, PCRF Products; Digital BSS & NFV Solutions). ● Developed excellent contacts both in the Business & IT groups at various clients and interacts with C-Level Executives. ● Considered as Trusted advisor of various customers. Involved in strategic & tactical initiatives. ● Involved in quarterly business review meetings with executive management to build business plans and strategies. ● Responsible for the P & L of the group. Grew the organization to 30 plus Senior Architects in North America. ● Multitude responsibilities of managing the practice challenges and client commitments. ● Member of the Core Management group and responsible for the development of Communications practice. ● Familiarity and experience supporting Telecom, Cable and Enterprise industries with B2B, B2B2C, B2C customer segments. Technical Lead in defining the Industry Standards. Participated in presentations at TM Forum & Mobile World Congress. Represented Oracle CGBU Consulting in various public conferences and forums. ● Clients include Charter Comms, Verizon Telematics, Shaw Comms, Rogers, Equifax, Sirius XM Radio, MTSA, SaskTel & others

• Trusted solution and IT adviser for large and global clients. • End to End Solution architect on large complex applications implementations involving CRM, BRM and/or OSS products and solutions. • Conceptualizes, designs, develops and assists in implementation of business transformation and migration programs for large and medium sized Telco operators. • Designs, builds and implements end to end business processes for customers and brings thought leadership to the implementations and to customers. • Designs and develops leading-practices based solutions in areas of Order Capture, Order Management, Order Fulfilment, Network Service Design and Billing. • Actively develops and maintains knowledge on competitive consulting solution offerings and proposes effective alternatives to clients • Expert and evangelist of Oracle Communications business applications. • Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. • Leads the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget. • Leads teams on projects, providing coaching, guidance and feedback to develop skills of team members. • Effectively consults with management of customer organizations. Participates in business development activities.

• Leads a Team of Technical Architects in providing End-to-End Solutions. • Developed the Solutions Architects Team. • Trusted solution and IT advisor for large and global clients. • End to End Solution architect on large complex applications implementations involving CRM, BRM and/or OSS products and solutions. • Conceptualizes, designs, develops and assists in implementation of business transformation and migration programs for large and medium sized Telco operators. • Designs, builds and implements end to end business processes for customers and brings thought leadership to the implementations and to customers. • Designs and develops leading-practices based solutions in areas of Order Capture, Order Management, Order Fulfilment, Network Service Design and Billing. • Actively develops and maintains knowledge on competitive consulting solution offerings and proposes effective alternatives to clients • Expert and evangelist of Oracle Communications business applications. • Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. • Leads the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget. • Leads teams on projects, providing coaching, guidance and feedback to develop skills of team members. • Effectively consults with management of customer organizations. • Participates in business development activities.

● Senior Member of Technology team reporting to the CTO’s office. ● Managed 14 vendors supporting the BSS & OSS applications that are required to maintain and run Wireless Prepaid Cell Phone Service. Vendors include Accenture, Sprint, Telcordia, CSG Systems (IVR), Incomm, Vesta, LG etc..., ● Lead a team of 30 plus including 6 Project Managers, 25 plus developers, Test Engineers and Help Desk team. ● Collaborated with Product Development and Software Architecture teams to design, test and implement multi-million dollar mobile Financial Services (mFS) platform. ● Participated in product development sessions to create a SIM-based mobile financial solution for GSM operators. ● Managed the design of the platform technical architecture to include high availability and scalability features, built and managed multiple environments. Managed solution deployments at client sites and operations for network operators. ● Participated in sales and investment activities, RFI/RFP responses and meeting with clients, partners, and investors. ● Managed the development of program operations plans including budget forecasting, project planning, and operations ● Involved in Project Planning, Budgeting, Performance Reporting and Staffing for the mFS Platform. ● Managed multiple complex software releases involving different vendors. Developed Estimation Tools to calculate cost

● Member of Professional Services Group and Solutions Architect Group reporting to the Director of Services. ● Worked with Client Senior Management to identify changes and improvements in processes and technology. ● Supported Telecommunications and Cable companies in various capacities with project management and consulting services. ● Contributed to the Product Roadmap of RPA Tool, provided insight and advantages of integrating RPA and LTVO applications. ● Assisted Sales Organization in performing scope studies, estimations and potential design solutions. ● Involved in massive migrations from legacy billing systems to Convergys ICOMS. As a senior member of the project team reported the progress to executive management of client and Convergys. Clients include AT&T, Time Warner Cable & Cox Comms.

Helped with the launch of Disney Mobile, Mobile platform launched by Disney Corporation. Managed the Relationship between Disney Mobile and Billing Vendor and CRM Vendor. Primary job functions involved defining the scope of work, implementation, deployment, release management etc.., reported up to the CTO on a daily basis.