Virendra Kumar

Managed end to end incorporation process, setting-up core sales & operations processes Achieved annual GBV of 3cr+ in FY19-20

Managing Operations for Dex Group Portfolio: Representation & Marketing • Managed Pan India Operation and Sales team of 25 Workmates including Inside sales activities to achieve the annual target of 300cr • Monitored market trends and competitor actions to align sales goals and operational processes • Conducted product training & presentations for 250+ Travel Agents on a monthly basis • Organized 30 workshops and exhibited at prime Travel events (SATTE & OTM) and acquired 300+ agents generating additional GBV of INR 20cr annually. • Overseeing and ensuring prompt tech/non-tech support and accomplished in minimizing the number of Pan India escalations by 40% • Accountable for calculating, allocating and reconciling monthly commission for more than 8000 travel agents. • Conceptualized and drove marketing Campaigns, online and print media marketing • Proficient in using tools like Salesforce & MailChimp for sales, ops & marketing activities.

• Managed travel operations for key corporate clients (Thomas Cook, Star TV, ITH, Reliance etc) • Conducted regular training sessions for agents to give the user a hands-on understanding of the system • Reviewed the test results, track online bugs & work on optimization of tool within the user experience • Collaborated with user interface & technology team to develop the tool & new features • Maintained relationships with key clients (TMCs), suppliers like Hoteliers, consolidators & overseas vendors • Selling 3rd Party Products (Rail Europe) & Issuing tickets and Passes on Eurail • Handled various B2B reservations systems like GTA, Hotelbeds, DOTW, Hotels.com and so on