Violet Musila

Customer Service Associate @ Buytec Stores Ltd

About

I am graduate from East Africa Institute of Certified Studies holding a Diploma in Journalism and Mass communication. I am also a creative graphic designer, digital marketer, a journalist and an excellent customer service executive with ability to use different types of graphic applications and familiar with CRM systems and practices. I also am a vibrant communicator with ability to use positive language, having self-control, empathy, patience and very aggressive to learn and adapt to new environment. I am looking forward to putting the skills I've acquired in my studies as a Media practitioner also as a Call Centre Agent to set standards such as customer satisfaction engagement and workplace communication. This helps in assist in the growth of the organization by pitching products to potential customers and enhance vast customer interaction and responding to different types of characters.

Country

Kenya

City

Nairobi

Industry

Telecommunications

Skill

Customer Service Representatives, Sales, Customer Relationship Management (CRM), Communication, Interpersonal Relationships, Office Administration, Emotional Intelligence, Customer Service Operations, Customer Experience Management, Customer Satisfaction, Team Leadership, Customer Support, Customer Experience, Voice Acting, Television presenter, Broadcast presenter , Personal Assistance, Film Actor, Customer Service, Digital Marketing

Experience

Customer Service Associate

Buytec Stores Ltd

2024-5 - Present · 2 yrs 5 mos

Nairobi County, Kenya

• Answering incoming customer calls and emails promptly and professionally. • Assisting customers in placing orders, tracking shipments and resolving product related issues. • Upselling and cross-selling products to maximize sales opportunities. • Addressing customers concerns and complaints with empathy and efficiency. • Ensuring timely and satisfactory resolution to maintain customer loyalty. • Maintaining accurate records of customer’s interactions, comments and complaints. • Generating reports on customer feedback and sales performance as required. • Staying informed about the latest product features, specification and technology trends. • Achieving and exceeding individual and team sales targets.

Customer Service Representative

Calltronix (K) Ltd.

2022-6 - 2024-5 · 2 yrs

WESTLANDS

Maintaining customers account by recording information. 2. Evaluating problems and complaints of the callers and raising their issues on CRM. 3. Resolving product or service problems by clarifying the customers complaints via mail, phone and social media. 4. Updating account status and database regularly and alerting superiors of any issue. 5. Handling product queries and engaging customers. 6. Managing large amounts of incoming calls. 7. Keeping record of customer interactions. 8. Monitoring and organizing customer’s outstanding debt account. 9. Contacting debtors to inquire about their payments status and negotiate payments and payments plan.

Graphic Designer

Uniserv Education

2021-10 - 2022-4 · 7 mos

Nairobi westlands

Video creating and online marketing. • Tracking all google analytic. • Taking charge of all social media pages. • Creating posters to be upload on social media. • Researching and forecasting future sales and performance trend. • Building an inbound marketing plan. • Overseeing and managing all contest giveaways and other digital projects. • Evaluating important metrics that affect website trafficking. • Designing and overseeing all aspect of our digital department including marketing database, email and display advertising. • Developing and monitoring digital marketing campaigns. • Coordinating with advertising and media experts to improve marketing results. I also assisted in visa application for students for countries like. • United Kingdom • Australia • Canada • United States of America