Vimalanathan Ponnan
Head of IT Service Management @ Bank Islam Malaysia Berhad
About
Leader with 20 years of experience in IT Operations, Service Delivery Management and IT infrastructure in managing various assignments with both Executives and Technology team across APAC, Europe and UK. Notable successes in managing delivery operations team across multiple industries and markets in a centralized IT environment. Proven abilities in IT service delivery, problem-solving, and customer relationship management to ensure an excellent end-user IT experience. Result driven with solid communications and people skills, relationship building, technical prowess, ITIL best practices, IT operations & infrastructure, Agile methodology along with the ability to adapt to change.
Malaysia
WP. Kuala Lumpur
Banking
Third-Party Vendor Management, Technical Support, Operations, Information Technology, Windows Server, Security Patch Management, Security Operations, Patch Management, Operations Management, Leadership, ITIL Certified, IT Security Operations, Stakeholder Management, Problem Solving, Problem Management, Computer Science, Decisiveness, Creative Problem Solving, Key Performance Indicators, Customer Satisfaction
Experience

Delivery Services Manager / Delivery Services Leader
IBM Client Innovation Center Malaysia
Cyberjaya, Selangor, Malaysia

First Line Manager
IBM Client Innovation Center Malaysia
Cyberjaya, Selangor, Malaysia

IT Consultant & Security Operation Center Manager
Spectre Synergie Sdn Bhd
Cyberjaya, Selangor, Malaysia
IT Consultant (Service Management - ITIL) Security Operation Center Manager

Senior Windows System Administrator
GlaxoSmithKline Consumer Healthcare Sdn Bhd
Petaling Jaya, Selangor, Malaysia

IT System Senior Engineer
Dell Global Business Center
Cyberjaya, Selangor, Malaysia
Vimalanathan Ponnan's Contact Information
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