Vikas Taneja

Service Delivery Manager @ HCLTech

About

Strategic IT Leader | Global Operations & Digital Transformation With over 20 years of experience spearheading large-scale IT operations across APAC, EMEA, and the US, I specialize in bridging the gap between complex technology landscapes and high-level business objectives. My career is defined by a commitment to transforming infrastructure into a lean, automated, and value-driven asset. Core Areas of Expertise ➡Global IT Operations & BU Management: Full P&L and operational oversight across diverse geographical markets. ➡Program & Project Management: End-to-end delivery of large-scale deals, complex transitions, and global system implementations. ➡Infrastructure Transformation: Expert in evaluating and overhauling IT landscapes through Automation & Analytics to drive cost efficiency. ➡Service Excellence: Deeply rooted in ITIL Best Practices, Service Delivery, and Account Management. ➡Risk & Governance: Comprehensive management of Corporate Risk, Data Center Operations, and Cybersecurity frameworks. 🚀The Value I Bring I evolve IT landscapes by integrating Automation and Analytics with Corporate Risk Governance to drive technical agility and scalability. My focus is on reducing organizational effort and costs while maximizing output through data-driven infrastructure strategies. Having led global transitions and large-scale deals, I specialize in transforming complex operations into lean, high-reliability assets.

Country

India

City

West Delhi

Industry

Information Technology & Services

Skill

Project Management, Agile Project Management, Jira, GitHub, IT Service Management, Automation, ITSM, IT Service Delivery, Process Automation, Infrastructure Services, ITIL Certified, Prince Practitioner, Networking, CCNA, Change Requests, Incident Management, Knowledge Management, MBA, Level A & B qualified, Resource Management

Experience

Service Delivery Manager

HCLTech

2021-4 - Present · 5 yrs 6 mos

New Delhi Area, India

A Technocrat, Service Delivery Manager with an excellent professional background, as demonstrated through 20+ years of experience in various capacities such as Project Delivery, Technical Program Management, Strategic planning, Transition Manager, Digital Transformation, ITSM Business Process and Network Automation. • Showcased process improvement excellence in Incident Management, Problem Management, Change Management, Configuration Management, Availability Management. • Act as the primary point of contact for clients, driving strategic engagement and ensuring alignment with contractual obligations and SLAs. • Led project planning and execution, ensuring alignment with business strategies and adherence to timelines and budgets. • Managed the delivery and governance of IT Infrastructure, Server-based, ITSM, and Upgrade projects. • Drive issue escalation, risk mitigation, and decision-making processes with stakeholders and technical leads. • Collaborate across domains: Cloud (infrastructure, DevOps), Integra􀆟on (API management), Data (engineering, analytics), RPA/BPA (automation workflows), AI (predictive models, GenAI, LLM deployment). • Monitor KPIs, SLAs, and operational metrics; lead root cause analysis and implement corrective/preventive actions. • Define and implement service assurance frameworks, processes, and best practices to meet compliance and regulatory standards. • Drive automation and AI-led initiatives to enhance service delivery and reduce operational overhead. • Collaborate with internal teams and client leadership to resolve escalations, identify growth opportunities, and deliver value-added solutions. • Act as the primary point of contact for clients, driving strategic engagement and ensuring alignment with contractual obligations and SLAs • Led strategic delivery programs and initiatives comprising re-engineering of business service processes, operations and enterprise applications; evolved delivery process and influenced operational issues

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