victor lecona

* Accountable for all aspects of the video conference and audiovisual managed services solution and service performance levels at Santander Bank USA. * Motivating a team of nine L2 resident engineers at 5 locations across the United States to enhance user’s experience during local audio visual meetings and video conferences across the globe * Providing responses to and resolution of, client impacting incidents, requests, changes and events related to support of applicable conferencing services * Working in partnership with client representatives, global liaisons, and service providers to ensure the delivery of quality services * Planning team resources and work load to ensure optimum availability of skills and expertise in order to maintain agreed service levels * Developing and mentoring team members. Monitoring the overall team’s performance to ensure service level agreement compliance

* Assumed significant accountability by engaging stakeholders to attain project objectives and deadlines during the design, bidding process, and installation of AV systems * Continuously enhanced user experience on all AV systems and meeting spaces guided by customer feedback and introducing the latest advancements in technology * Supervised and worked along internal and external audiovisual technicians for daily operation, repairs, scheduled maintenance and inventory control * Demonstrated success in the production and operation of site wide and companywide events * Writing and designing training materials, quick-start guides and best practices manuals for audiovisual systems and UC solutions * Produced, recorded and edited video interviews, b-roll and training videos * Developed SOP and policies for the digital signage system as well as created and designed its content following AstraZeneca’s corporate identity guidelines

* Delivered positive business results by working with the Sales department in the selection of video equipment for staging and corporate events * Collaborated with Project Managers by providing a video system solution that will satisfy the technical requirements of the events being produced * Optimized set up, operation, and event breakdown by managing video crew and stagehands’ technical oversight

* Freelanced as a video engineer, projectionist, vision mixer, camera operator, teleprompter operator, video tape operator, production assistant and crew lead * Developed new business relationships with a wide variety of companies in the greater Washington Area, the East Coast and Mexico

Carried the overall technical responsibility and video quality control for all projects assigned as lead technician

Optimized departmental performance by supervising video crew and assigning video resources

* Developed strong technical knowledge on live television by operating studio equipment, vision mixer, character generator, broadcast cameras, audio board, and videotape machines * Floor manager for live news broadcast and talk-show