varon knox
About
Support Manager with a strong customer service background and progressively responsible positions with a global telecommunication company and Fortune 100 retailer. Proven leadership skills with a track record of building strong performing, well trained support teams. Expertise in gathering research, conducting independent analysis, and creating reports leading to increased efficiency and effectiveness for processes and productivity. Specialties: Decision Making Analytical Skills Oral & Written Communication Leadership Sound Judgement Training Microsoft Excel Microsoft Word Microsoft PowerPoint
united states
chicago
airlines/aviation
telecommunications, analysis, training, leadership, access, forecasting, public speaking, networking, teaching, powerpoint, microsoft excel, microsoft office, strategic planning, microsoft access
Experience
servicer and forecaster
at&t
Responsibilities included forecasting and servicing of the AT&T network with AT&T offices, with wireless customers, independent contractors and access carriers. Supervised one Provisioning Specialist.
provisioning specialist
at&t
Performed complex duties requiring independent analysis, exercising of judgement and a detailed knowledge of company and/ororganizational procedures related to the work performed.
administrative specialist - level n
at&t
Assisted in the production of Requests For Proposals (RFP) from conception to conclusion with influentially prepared presentations and proposals.
assoc technician support analysis network
at&t
Managed the timely resolution of all police departments, quickly restored 911 service throughout the Midwest region.
Education
depaul university
economics
varon knox's Contact Information
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