vanessa gallegos

Provide the highest level of customer service to providers and members. answer a high volume of calls. Maintain knowledge of health claims, coding, processing guidelines, plan designs, PPO networks, Indemnity plans, and more. research and resolve customer inquiries. Work regularly in Eldorado and Windows.

Train new medical customer service representatives and offer support to the team. Train amd teach on how to provide the highest level of customer service to providers and members. Answer a high volume of calls. Maintain knowledge of health claims, coding, processing guidelines, plan designs, PPO networks, Indemnity plans, and more. Research and resolve customer inquiries. Work regularly in Eldorado and Windows. Hold workshops for continuous learning and development.

Responsible for coordination of renovation and new construction projects, which includes, consulting with vendors, tracking, coordinating, and staging orders for product and installation. Consistently partners with the sales, customers, merchandising and vendors to provide specifications and quotes required for renovation or construction projects.

Responsible for taking incoming calls and placing orders.

Responsible for placing customized orders such as fabrications. Ensure all order entry was correct.

Provide customer service and online web support. Place orders via incoming calls and by fax.

Placed phone orders with customers and ensured accuracy of all orders entered.

Provide the highest level of customer service to providers and members. answer a high volume of calls. Maintain knowledge of health claims, coding, processing guidelines, plan designs, PPO networks, Indemnity plans, and more. research and resolve customer inquiries. Work regularly in Eldorado and Windows. Train new Level 3 representatives and offer support to the team.

* Worked with medical professionals to educate and qualify customers for durable medical equipment * Verified insurance plans and consulted customers on coverage of benefits * Administered medical documentation to health insurance companies * Called on health insurance companies to obtain prior authorization for DME * Worked with Nurse Case Managers to provide additional documentation to gain an authorization of DME * Responsible for generating referrals * Educate customers on additional products

* Boon-Chapman is committed to serving clients with honesty and integrity—and that's not just a fancy slogan. Working in the best interest of our clients isn't just good business practice * it's what makes us who we are.Privately-owned and operated for over 50 years, Boon-Chapman has grown to encompass an enterprise of sister companies. These include: * Boon-Chapman Benefit Administrators, Inc.- our third party administrator * Boon-Chapman, Inc. * our corporate insurance agency * Boon-Chapman, Ltd. * the original company * MedCorp Southwest, Inc. * our preferred provider organization * Prime Dx. * our medical management company * Soluta, Inc * our software development company * and * National Pensions, Inc. – the internal company that employs each of us.Visit our website to learn more about our services: www.boonchapman.com.

* Cross reference all Commercial Service Agreements with Sales Force database * Schedule all Broadband and Commercial Cable Sales of upgrades, installs, special request into the ICOMS/CSG billing system * Enter new, upgrade, downgrade, and disconnect service orders for sales * Conduct quality checks on all sales orders submitted by sales agents * Accurately enter sales orders in ICOMS/CSG billing system * Make adjustments on Commercial accounts * Adhere to productivity standards to ensure all orders are handled in a timely and efficient manner * Schedule installations of services * Develop through training and on-the-job experience a thorough understanding of the entire ICOMs/CSG billing process including but not limited to: pro-rates, non-pays, rate increases, adjustments, credits, discounts, collections, renewals, and billing equations