Vamsi Varma Kothapalli
Customer Success Manager @ KarbonWise
About
Focused individual with nearly 10 years of experience in Customer Success, Account Management, Technical Support, Business Operations, and Data Analysis. Proven track record of managing high-value accounts and driving customer satisfaction, achieving 85% CSAT scores and 89% customer engagement through strategic, data-driven solutions. Skilled in identifying customer needs, resolving complex technical issues, and delivering seamless service to enhance customer retention and business performance. Expertise in improving data accuracy, streamlining vendor on-boarding, and refining product taxonomy to optimize decision-making and customer experience. Strong technical acumen with a focus on cross-functional collaboration, process improvement, and delivering measurable business outcomes.
India
Hyderabad
Information Technology & Services
Customer Success, Product Management, Critical Thinking, Change Management
Experience

technical support analyst
khoros
Education
sikkim manipal university - distance education
s.r.k.r engineering college
computer science
B.Tech in Computer Science Activities and Societies: Sports
Vamsi Varma Kothapalli's Contact Information
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