Urvi Chamunda

* Delivering professional front-desk reception and customer service to 10+ clients in a fast-paced mortgage and real estate financial services office. * Assisting in processing commercial mortgage applications by collecting, organizing, and reviewing financial and supporting documentation. * Reviewing client income documents, bank statements, employment letters, and tax records with a high level of accuracy, reducing document errors and delays by 20%. * Coordinating daily communication with banks, lenders, brokers, and clients to support timely mortgage approvals and application updates. * Managing high-volume calls, emails, scheduling, and administrative tasks, improving office efficiency and response times in a deadline-driven environment. * Strengthening client satisfaction and retention by providing timely follow-ups, clear communication, and professional support throughout the mortgage process.

* Reviewed and authorized 50+ payment transactions weekly, ensuring 100% compliance with company financial policies and approval procedures. * Performed daily bank and payment reconciliations for multiple accounts, maintaining accurate financial records and resolving discrepancies promptly. * Generated and processed 30+ tax invoices weekly, ensuring accurate billing and timely client payments. * Issued receipts and maintained detailed documentation for 100+ financial transactions monthly, supporting transparent reporting and audit readiness. * Organized and maintained comprehensive financial records and payment files, assisting with internal and external audits and improving document retrieval efficiency.

* Coordinated 50+ travel and accommodation reservations weekly, ensuring accurate bookings and timely confirmations. * Responded to 50+ client inquiries daily via phone and email, maintaining prompt and professional communication. * Maintained and updated 100+ reservation records monthly, notifying clients of schedule or booking changes to prevent disruptions.

* Delivered hair washing, cutting preparation, and blow-dry services for 20–30+ clients daily, enabling stylists to maintain high appointment turnover and on-time service delivery. * Provided waxing and threading services to 15+ clients per shift, maintaining 95%+ client satisfaction. * Executed event-based makeup services (casual, party, and bridal) for 10+ special events monthly, ensuring long-lasting, customized looks aligned with client preferences. * Maintained 100% compliance with sanitation and safety standards by disinfecting tools, workstations, and equipment after each client service. * Prepared 20+ clients per day for treatments, ensuring comfort, and proper consultation. * Delivered high-quality customer service in a fast-paced salon environment, supporting peak-hour operations serving 50+ clients daily. * Organized salon stations and inventory, contributing to a clean, professional environment that improved service efficiency and client experience.

* Prepared, organized, and sorted invoices, bills, and checks to ensure smooth audit trails. * Reconciled bank and account statements to maintain accurate financial records. * Collaborated with senior management to identify and address accounting and auditing issue.