Urvashi K.

Leading the Learning & Development function to design and implement strategies that enhance employee skills, foster leadership growth, and drive organizational excellence. Focused on creating impactful training programs, aligning development initiatives with business goals, and cultivating a culture of continuous improvement across the group.

Led Learning & Development initiatives for the unit aimed at employee capacity building, Leadership Skills, blended learning, generating Optimum ROI and enabling organizations to meet business growth objectives through Training & operations

Collaborating with Internal Stakeholders and Departments for Employee Skill development, Product and Process Training Life cycle and Quality for sales and Chat Process, Content Development, Employee engagement and coordinating for smooth On-boarding for the New hires via e-learning and Virtual Training sessions

 Delivering training modules focusing on improvement of Business KPIs, Team Management Programs, Behavioral Training, Customer Service Improvement and Feedback mechanism, Product Knowledge and Trainers Accreditation.  Identifying training needs and aligning it with required training programs which will result into overall increased efficiency in performance and maintaining brand standards

-Responsible for providing the sales team with the necessary technical expertise to enable them to sell the product. This involves printed and electronic promotional material, product training. -Assist with the development of the annual Marketing plan and for controlling advertising, promotion and sales aids in accordance with the annual marketing plan. - Responsible for reviewing product data to ensure that the field force is kept up to date on new developments regarding the companies or competitors products. - Handling Regional Events, product campaigns including journal advertising, direct mail and conferences. -Acting as point of first reference for all product related inquiries and work collaboratively with colleagues in to address any issues that may arise. -Collaborating with the design team to work on creating digital learning courses for Teachers and students - Responsible for Teachers enrollment in Online course. - Handling ATL, BTL activities.

-Developed and executed tailored training programs encompassing product knowledge, business processes, and soft skills, fostering a culture of continuous learning and professional development within the organization. -Spearheaded marketing initiatives to promote the online learning platform as a solution for educational needs, resulting in heightened brand awareness and expanded market reach.

Job responsibilities involved : -Spearheaded successful affiliate marketing campaigns, significantly boosting brand visibility and driving sales growth. -Managed key business accounts, conducting live product demonstrations that resulted in increased customer adoption rates.