Upneesh Kaur Mehta

● Developed business growth strategies that resulted in revenue growth for the lab test category. ● Identified and established strategic partnerships with key suppliers and stakeholders to enhance category offerings and market presence. ● Monitored and reported on category product performance, using data-driven insights to refine strategies and achieve business goals.

● Successfully handled over 100 patient claims related to motor vehicle accidents, short-term and long-term disability and maintain working files for all patients ● Developed payroll time sheets and verification of therapist schedules to ensure smooth operations. ● Implemented new billing procedures that reduced billing errors by 20% and decreased outstanding accounts receivable by 25%, resulting in improved cash flow for the clinic. ● Sorted, reviewed, and handled all correspondence related to patients and had on time email reply for all case managers and insurance adjusters. ● Developed a scheduling system that maximized therapist availability and reduced patient wait times by 30%, leading to increased patient satisfaction and retention. ● Created inventory tracking spreadsheets that reduced supply shortages by 15% and decreased inventory holding costs by 20%, resulting in improved clinic operations and cost savings.

● Managed the Repairs category for one of India's leading home services platforms, overseeing operations in Ahmedabad, Lucknow, and Delhi with primary focus on Delhi as the largest revenue-generating city. ● Fostered strong relationships with key stakeholders, including service providers and suppliers, negotiating favourable terms to improve service quality and customer satisfaction. ● Managed the end-to-end operations of three categories working on scope development, demand projections and supplier optimization resulting in a reduction of weekly request loss issues from 12% to 5%. ● Conducted quarterly spend analysis and focused on areas of cost efficiency reducing category spend by 3% via negotiations and sourcing best practices. ● Collaborated with sales, marketing, legal and operations teams to ensure all organizational requirements are met. ● Analyzed and reported the category data to central heads to collaborate and identify areas of improvement and optimize operations. ● Managed relationships with over 45 vendors, communicating and negotiating for high-quality service delivery. ● Optimized the partner supply from 400 to 330 professionals based on spend analysis, financial forecasting and category strategies to ensure alignment with the scope while maintaining demand fulfilment.

Acquired by Mahindra Logistics ● Led process optimization initiatives in the Excellence Department, resulting in a noteworthy 7% reduction in operational costs and a substantial boost in efficiency. Employed lean methodologies and Six Sigma principles to streamline operations and enhance overall performance. ● Directed strategic vendor management for over 50 suppliers, optimizing cost and efficiency across 218 hubs. Negotiated key contracts and streamlined procurement processes, achieving a 14% cost reduction in 6 months. ● Served as the lead point of contact of API integrations for all clients looking to move from manual to smart bookings with focus on time, cost and manpower optimization. ●Utilized advanced data analysis tool to interpret logistics data, identify inefficiencies, and implement process improvements reducing cost by 14% ● Monitored and analyzed key performance indicators (KPIs) to continuously improve route efficiency and operational performance. ● Spearheaded projects in DEPSI (Damage, Excess, Pilferage,Shortage,Interchange) to reduce the number of cases in the network. Subsequently, impacted for decrease in the claim amount by 6% in 9 months by technological developments. ● Conceptualized new processes for targeted clients under farming initiatives to improve the load volume and create revenue

● Collaborated with cross-functional teams, including production, maintenance, raw materials, and shipping, to streamline manufacturing processes. ● Analysed production data to identify bottlenecks and implemented solutions to improve throughput and reduce downtime ● Demonstrated strong problem-solving and analytical skills through practical application in a fast-paced manufacturing environment ● Developed and executed production line planning strategies to optimize workflow and resource allocation, resulting in increased productivity

●Assisted in analysing production processes, identifying areas for improvement, and implementing changes to enhance efficiency. ● Participated in quality control initiatives, ensuring products met industry standards and learning best practices in quality assurance. ● Engaged in continuous learning by attending training sessions and workshops on manufacturing technologies and methodologies. ● Supported senior analysts in data collection and analysis, contributing to the development of actionable insights for process optimization.

Completed a rigorous Master of Management program at the Haskayne School of Business, focusing on advanced management principles, strategic decision-making, and leadership development. Key coursework included Supply Chain Management, Strategic Procurement, Business Analytics, and Organizational Behaviour. Engaged in hands-on projects and case studies that enhanced analytical, problem-solving, and communication skills

Key Skills Gained: Process Optimization: Gained expertise in optimizing manufacturing processes to enhance efficiency and productivity. Quality Control: Developed strong skills in quality assurance and control, ensuring high standards in production. Project Management: Acquired project management skills, including planning, execution, and monitoring of engineering projects. Data Analysis: Proficient in using statistical tools and software for data analysis and decision-making. Production Planning and Control: Mastered techniques for effective planning, scheduling, and controlling of production processes. Operations Management: Developed a comprehensive understanding of managing operations to improve efficiency and effectiveness. Supply Chain Management: Gained insights into managing and optimizing supply chains to ensure smooth and cost-effective operations.