Umang Pathak

Principal Solution Engineer - Agentic Technology @ SailPoint

About

Business Analyst, Pre-Sales/Solution Consultant, CRM Specialist with over 16 years’ experience in the ICT, Logistic, Corporate Finance industries. Adept at implementing different project, change management, lifecycle models, frameworks and practices in project, program and portfolio level. Motivated, accountable, reliable with superior communication and stakeholder management (including C-level), managing teams and resources globally. Accountable for successfully implementing applications across Australasia together with a strong history of application development and delivery. Extensive experience in preparing response for request for proposals, preparing proof of concept for demonstration, and a strong ability to estimate, plan and manage engagement across professional service and quality analysis teams distributed globally. I am highly motivated, diligent and reliable with highly-developed written and verbal communication skills through all levels (business and technical) within an organisation, extensive experience in requirements elicitation, definition, traceability and management across different methodologies, and a strong ability to estimate, plan and manage business analysis work schedules.

Country

Australia

City

Greater Melbourne Area

Industry

Information Technology & Services

Skill

Machine & Agent Identity, Agent to Agent Protocol, LangChain, SPIFFE & SPIRE, LlamaIndex, New Relic, Node.js, Splunk, Software Observability, .NET Framework, VPC Peering, Platform as a Service (PAAS), DevOps, Agentic AI Development, Private Clouds, GitHub, Python (Programming Language), Salesforce APEX, Microservices, Kubernetes

Experience

Principal Solution Engineer - Agentic Technology

SailPoint

2026-4 - Present · 6 mos

Melbourne, VIC

Principal Solution Engineer - APAC (Heroku)

Salesforce

2024-3 - 2026-3 · 2 yrs 1 mo

Melbourne

Lead Solution Engineer

Salesforce

2023-3 - 2024-2 · 1 yr

Melbourne, Victoria, Australia

Sr. Solution Engineer

Salesforce

2022-1 - 2023-3 · 1 yr 3 mos

Melbourne, Victoria, Australia

RFX SME for Salesforce Trusted Service Product Portfolio SME for Salesforce Elastic Service Products Partner enablement Discovery Sessions and Workshops Solution Design & Demonstration Assisting in Proof of Concepts in Customer's environment Stakeholders management

Pre-Sales Consultant/Solution Architect

Barhead, an Akkodis company

2019-2 - 2021-10 · 2 yrs 9 mos

Melbourne, Australia

- Response to RFI/RFP - Product Demonstration - SOW, Work Estimation and Proposal Preparation - Discovery Workshops - Solution Design using Microsoft Dynamics 365, Power Platform and Azure Stack - Develop solution design documentation - Liaison between Microsoft FastTrack Team and customer

Business Analyst / Technical Pre-Sales Consultant

StayinFront

2013-9 - 2019-1 · 5 yrs 5 mos

Melbourne, Australia

Ownership of implementing business transformational SaaS CRM projects for local and multinational clients across the Consumer Goods and Pharma verticals. Ownership & Accountability of all projects & consulting engagements across Asia-Pacific. Technical risk analysis, change management, internal and external stakeholder management, escalations. Ownership & optimisation for onshore and offshore teams including DEV’s, QA and Infrastructure resources. Extensive travel throughout Asia to implement application across major strategic account across the region. Preparing technical response for RFP, Preparation of POC as per RFP, Assisting Sales Executives in demonstration

Technical Lead

StayinFront

2009-8 - 2013-8 · 4 yrs 1 mo

Melbourne, Australia

Promoted to Tech Lead to lead implementation of StayinFront CRM across customers in Australia and New Zealand. Accountable for implementation from project inception to production roll out. Responsible for preparing estimate, preparing technical specifications & change request document, statement of work, maintaining relationship with existing customers. • Recognised with StayinFront’s quarterly MVP Australia Award twice for outstanding contribution to success. • Lead Technical Developer designing web service for the 1st Android-based CRM application development for a major client. • Developed and successfully implemented an innovative contact centre management solution for Sigma Pharmaceutical.

Software Developer

Yellow Express

2008-9 - 2009-8 · 1 yr

Sydney, Australia

Recruited to develop and maintain the company’s software systems including the Transport Management system (VB6.0 / VB.Net), Fleet Management system (Windows Mobile 6.0 / .Net Compact Framework), along with the company’s website www.yellowexpress.com.au and the web service (tracking) for clients. • Championed the inclusion of barcode scanning for the fleet management software resulting in successful sale to Recall. • Developed a feature to plot the driving path with pick up and drop off locations of the parcel on Google Maps resulting in increase in new business sales. •Implemented Web service to allow client’s to interface with internal fleet management system. This feature had resulted in significant increased productivity across operation team.