Tyler Fitch

•Facilitated new hire onboarding and training, creating structured learning plans to accelerate employee development. •Provided coaching and performance feedback, identifying skill gaps and enhancing team productivity. •Promoted an inclusive, high-performing team culture, increasing retention and improving customer service outcomes. •Acted as a brand ambassador, building long-term customer relationships that reinforced loyalty and business growth.

•Led hiring aspects, training, and team development, ensuring high retention and fostering a motivated, customer-focused workforce. •Managed a portion of store operations, overseeing scheduling, performance management, and conflict resolution for teams of 15-20 baristas. •Implemented process improvements, streamlining task delegation, inventory management, and customer service strategies. •Developed employee engagement initiatives, driving a 30-point increase in customer satisfaction survey scores. •Maintained compliance with company policies and financial procedures, overseeing daily cash handling and inventory controls. •Voluntarily stepped down to focus on full-time job.

•Screened and evaluated external candidates for team member positions to satisfy hiring goals •Pioneered new strategies for stores trainings and onboarding processes to reach improved metrics •Leveraged multiple sectors of the store with a focus in numerous HR functions

•Conducted action plans to improve store’s overall rank by 24 points to be in the top 3.4% of 1162 locations •Oversaw store operations including online fulfillment, staffing, sales, customer experience, and store layout •Formulated projects to advance customer loyalty and experience resulting in survey improvements •Awarded a question submission to the CEO towards the end of the internship relating to Kohl’s future