TY Chan

- Manage the whole event schedule and logistics, including source and liaise with vendors and suppliers to facilitate the smooth operation of various events - Maintain company’s social media platform such as Facebook, Weibo & Wechat - Maintenance of company’s website - Maintain close relationship with business partners and media for events coordination - Onsite artist management - Execute marketing proposal such as handling and organizing events and seminars - Develop and execute marketing events projects with internal partners for clients, including concept development, budgeting, and production to optimize effectiveness - Participate in brainstorm meetings - Sourcing advertising opportunities and placing adverts in the press - local, regional, national and specialist publications - or on the radio, depending on the organisation and the campaign

- Client Servicing: - Maintain client relationships; coordinate with clients and internally to fulfill clients’ requirement; ensure high quality standards in client solutions are delivered - Consulting Servicing: -Respond to customer needs and offer the tailor-made proposals and professional suggestion - Improvement on customer experience: -Escalate customers’ complaints to people who specialize with the type of problem or query they present - Bring customers Offline-to-Online: -Refer customers to appropriate online banking services and representatives -Pitch potential customers for “Standard Charatered Finance Online” and “Straight2Bank” - Digital Marketing Strategy Planning: -Coordinate SCB Marathon 2013 Online Promotion Strategy Planning Online Channels: Facebook, Weibo, Website, (Mobile App) - Mobile Apps Promotion: -Plan, coordinate & implement an ongoing interactive digital mobile campaign for Standard Chartered transactions mobile apps called ‘Breeze’