troy shaw

Fielded incoming calls for multiple automotive dealerships. Assisted customers in scheduling service appointments. Listens and documents the customer’s concerns correctly. When necessary transferred the guest to the appropriate person at the dealership.

* Answered phones * checked patients in and out * Set appointments upon check out and by phone * Paged on call doctors to notify of patients arrival for appointment * Created patient visit packets to update patients medical record to insure that all visits were properly documented.

* Inbound call center * Placed orders * enrolled new members * answered questions in regards to memberships * modified and setup reoccurring orders.

* Outbound call center * Called current customers and informed of new products and services available * Consistently met and exceeded sales quotas * Provided excellent customer service.

* Incoming call center. * Provided quotes for medications and placed orders * Took customer service calls regarding questions about shipments or billing issues * Consistently met and exceeded sales goals

* the Admissions office at University of Minnesota * Entered student application and registrations forms. * Fluently worked two computer systems at the same time. * Acquired a discriminating eye for detail * Also required a great deal of flexibility and memory required to accommodate procedural changes throughout my term of

* Inbound Call center * Resolved customer issues * setup new service * quoted rates * updated account information * Increased customer satisfaction

Received Diplomas in Medical Administrative Assistant and Medical Transcription