Trisha Murrell, CSSGB

• Project planning, maintaining schedules, goal setting and budgets for each project • Tracking teams / vendor progress and performance and risk mitigation. • Ensuring project objectives between teams and vendor are being completed on schedule. • Condeco single point of contact for all implementations and support. • Work with Product and Engineering Team to plan, execute and implement process flows. • Manage to completion project goals by ensuring all tasks and client deliverables are accomplished within prescribed time frame, scope and budget parameters. • Responsible for driving technical delivery of ISP (Installs, adds, moves and changes.) • Strong understanding of AVAYA, CISCO, WAN/LAN technologies. • Detail oriented individual with strong documentation skills, writing skills and verbal communication. Skills adept at driving focused, actionable meetings.

Actively participate and be highly engaged as part of a project team in the organization to manage client expectations and provide seamless service from post-Sales, through implementation and into support. Adhere to project schedules and budgetary constraints; provide early notice of any potential risks or issues with respect to adherence to project schedules or budgets. Experience with implementing key enterprise applications, including ERP, EAM, CRM and Maximo Specifically regarding ERP implementations, working knowledge of financial accounting processes (General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Project Accounting, Close, Budget). Understanding of system and network architecture, system platforms, system access, data models, database design and network protocols.

Effectively communicated project scope, schedule, and budget with customers. Estimated and project managed implementations of wireless, telephony, cameras and structured cabling. Coordinated with customer to gather requirements and manage expectations. Set and adjusted project milestones Met customer deadlines and Service Level Agreements. Oversaw coordination of the partners and working groups engaged in project work Coordinated with the in house architects and engineers to revise and redesign flaws in the buildings. Performed least cost analysis in determining project requirements. Monitored projects on an ongoing basis, evaluating progress and quality, managing issue resolution and took corrective action as necessary. Managed project change requests and functioned as an escalation point.

Managed all aspects of service delivery, project management, sales operations, support field operations, and customer service with an emphasis on driving revenue goals simultaneously delivering industry leading customer satisfaction results Developed key relationships with Sales Operations to reduce paperwork errors and cancellations from over 20% to less than 10% company-wide Achieved overall monthly target of 98% year to date. Facilitated the development and deployment of service delivery projects directed toward strategic business and other organizational objectives Responsible for hiring, development and daily leadership of operational staff within the region. Managed a team of auditors responsible for the implementation of new processes and corrective action plans to ensure SOX compliance, reducing errors to 96% Managed market order pipeline, work with Pipeline Management and VP/GM to resolve RTS (return to sales), delayed installs, and sales expectation issues Oversaw large process initiative projects and managed smaller process improvements. Analyzed information collected on various procedures to determine weaknesses and necessity for improvement. Created process documentation including guidelines, flow charts, diagrams and graphs

Managed a team of project manager and service coordinators responsible for the installation, activation and implementation of various telecommunication services Administered performance management by diagnosing improvement opportunities, provided effective feedback, coaching, training, QA, professional development and corrective action plans Improved employee performance against daily quota requirement through leadership and incentive recognition programs to promote higher morale and retention rate Assisted Operations Manager with managing market order pipeline working closely with Sales to insure clean installations Interfaced with Market Directors and various support teams to provide status on timelines and daily updates Responsible for accepting all orders and verifying accuracy and completeness, providing technical support as needed Acted as a liaison between sales, customer, vendors and other departments to ensure that installations are well coordinated, accurate and simple for the customer Assigned orders as well as functions as the day to day floor supervisor for Service Coordinator Team Served as first point of contact for service coordinators for training, system and customer escalation support

Reviewed and accepted all assigned orders verifying accuracy and completeness, and project manage corrections on accounts returned to sales Responsible for effectively communicating updates, delays and progress to customer and or customer vendor Project managed and owned the orders throughout implementation lifecycle and takes action on follow through with other service delivery departments in order to fulfill and complete the order in a specific timeframe Responsible for correct data entry and applicable billing adjustments prior to activation Communicated status updates to director level and provide support for all project related activities

Project managed service requests and service orders for all data and voice products Liaison between departments increasing efficiency and communication throughout the cross functional teams Managed workload via email, service request queues and web inquires