trina webb

* Wrote reports and memos * Enhanced developmental, problem-solving, and coping capacities of clients through weekly group meetings * Connected clients with systems that provided them with resources, services, and opportunities * Coached clients with life skills (resume building, household management, budgeting, etc.)

* Administered and directed worker training programs, resolved personnel problems, hired new staff, and evaluated employee performance * Planned, coordinated and directed purchasing, food planning, preparation * and serving, and inventory * Cleaned and maintenance of sanitary standards in the preparation areas, kitchen, * serving and dining areas of the department * Warehouse packaging, receiving, loading, and stocking items up to 60 lb * Managed over 100-120 employees

* Introduced policies, rules, and regulations of company * Managed conference center serving 1000-15000 customers * Arranged employee luncheons and award ceremonies * Conducted thorough walk through in every location for cleanliness and safety

* Assisted staff with games and other activities for clients * Delivered meals to residents * Played music and read stories to residents * Arranged resident holiday shows and activities * Maintained positive social and psychological atmosphere in an effort to motivate * patients

* Investigated and resolved complaints * Reviewed applications, documents, and other employee files * Scheduled hours in company’s system * Delivered mail and packages throughout the client location, followed applicable distribution procedures * Received assignments by phone, wireless data service, or radio * Used a fax machine, multiline telephone, copier and scanner

* Provides case management activities necessary to meet the needs of clients assigned to the consolidated care team * Collaborates with other professionals to evaluate patients’ medical or physical condition and to assess client needs * Refers client, or family to community resources to assist in recovery from mental or physical illness and to provide access to services such as financial assistance, legal aid, housing, job placement or education * Maintain current knowledge of community-based services * Complete monthly telephone contacts and quarterly face to face visits with members * Monitor service delivery and follow up to ensure member’s needs are being met appropriately * Document all care management activity and service delivery related information * Demonstrate ability to follow through in a timely manner on tasks assigned by management team and requests made by members * Ensure services are provided at a level that is clinically appropriate and based on member’s condition and needs