TREESA SEBASTIAN

Successfully overseeing family business operations alongside other commitments. Responsibilities include: account management, problem-solving, leading team-building meetings, and hiring. Firm believer in teamwork and exceptional customer service as pivotal to success.

Experienced Market Research Executive with one year seven months of expertise in analyzing market trends, conducting competitor analysis, and executing effective advertising strategies. Skilled in maintaining social media profiles, handling customer and employee reviews, and coordinating promotional activities to boost brand awareness. Proficient in preparing marketing reports, evaluating online marketing strategies, and recommending list augmentation. Collaborative team player known for organizing unique marketing events and conducting in-depth research to align with client objectives. Strong communication skills and the ability to work effectively in cross-functional teams. Show less

Senior Process Specialist (February 2020 – June 2021)
At Karassery Service Co-Operative Bank, I oversaw critical lending operations, ensuring timely and accurate loan administration and servicing. I guided my team to meet operational goals and maintained quality service delivery. My responsibilities included data entry, documentation verification, and generating reports while adhering to Service Level Agreements (SLAs). I continuously assessed and improved processes, resolved discrepancies, and collaborated with stakeholders to enhance efficiency.

Process Associate (May 2019 – February 2020)
As a Process Associate, I received the Outstanding Team Award for achieving branch targets and providing exceptional customer service. I actively identified customer needs, ensured compliance with regulations, and supported clients in using mobile banking applications. I handled various financial transactions accurately, built strong customer relationships, and maintained effective communication within the team to foster a positive work environment. Show less

As a Junior Executive, I have performed as acting manager in the absence of the assistant manager and led all administrative, financial & daily operations. Resolved client queries and complaints. I also handled financial transactions while recording all deposits, cash payments, withdrawals, NEFT & RTGS for future analysis & auditing. Furthermore, I won the Outstanding Team Award for achieving the yearly target.

During my tenure at Karassery Service Co-Operative Bank Ltd., I served as a Customer Service Representative from February 2020 to June 2021, where I consistently exceeded expectations by achieving yearly branch targets and delivering exceptional customer service. My responsibilities included contacting customers for overdue payments, maintaining accurate records, and collaborating with other departments to resolve issues. I also ensured compliance with regulatory frameworks such as KYC and data protection laws. Prior to this role, I held the position of Junior Customer Service Executive from May 2019 to February 2020, where I provided excellent customer service, resolved complaints, and consistently met or exceeded performance targets. Throughout both roles, I demonstrated strong communication skills, active listening, and a commitment to maintaining professionalism in all interactions. Show less

Dedicated junior executive in the banking sector with 2 years of practical experience. Proficient in customer service, financial transactions, and account management. Expert in ensuring banking regulations compliance and delivering exceptional client support. Detail-oriented and collaborative team player, recognized for winning the Outstanding Team Award. Solid background in banking operations and customer service.