Tracie Holmes

Supporting the Silicon and Redmond senior teams with their labs Procurement of all lab equipment/resources Management of inventories of boards, test samples, equipment, lab materials Coordination of lab builds with facilities team and vendors Working with IT on network issues and other PC related items Overseeing shipping and receiving of all lab materials Ensuring proper storage and disposal of sensitive and non-sensitive lab materials Promoting a clean and organized hardware labs Maintaining appropriate and necessary lab documentation

Performed the full range of senior professional and technical duties involved in the preparation, finalization, analysis, and administration of operating consultant agreements and contracts for the library. Worked closely with and provided back-up support to the Library’s Procurement & Construction Contract Specialist to ensure that construction, architect-engineering and facility maintenance procurement and contracts are in full compliance per federal, state, county, and city requirements. Responded to Library departmental and program manager requests for the acquisition of commodities and services, and assisted in selection of procurement methods/strategies, preparation and administration of solicitations and associated contracts which were complex in terms of their acquisition process and contracting requirements. Assisted managers and staff in analyzing, developing, and reviewing accurate and completed specifications which met customer requirements, complied with all state, federal and local regulations, and laws, and formed a basis for competition among vendors. Responded to questions and issues and provided technical expertise and assistance related to associated agreements and contracts. Performed contract administration, monitors vendor performance to ensure contract compliance and customer satisfaction and completed contract close-out. Lead and developed processes related to asset acquisition for the library to ensure recognition occurs in the City’s financial and asset management system. Managed a solicitation and implementation of a centralized Contract tracking and monitoring system for the library. Worked closely with Procurement & Construction Contract Specialist to update procurement and contract related processes and developed on-going guidelines and training for the Library.

Managed intake of RFCs (Requests for Change) Managed tracking of RFCs until close Managed quality of input and update to RFCs Managed implementation of change freeze for client change Managed ADO templates for CCAB (Client Change Advisory Board) Managed Risk assessment tool (XLS for now) Setup and conduct PreCAB and CAB weekly meetings Educated and onboard requestors about the change process Assure pre-req RFC reviews are updated (confirm with DSRE) about security and privacy, accessibility review is done by the software dev group, there is no legal review, but questions may be addressed CELA) Drive continuous improvement with stakeholder discussion in PreCAB Managed mutual change management relationships (Enterprise CAB and ISO CAB)

Assisted with the intake of (Request for Changes) within the ADO Assisted with tracking the RFCs until close Managed Elite Program requests for CAB via emails Assisted in educating onboard requestors about Client Advisory Board (CAB) change process Assisted with the EMIE (Enterprise Mode Internet Explorer) Site List Burndown Assisted with CABs Key Metrics for MBRs and QBRs

Provided business critical support to MDS Microsoft Government customers around the world through various imaging processes. Assisted internal/external customers with ADR Deployment, ADR Imaging and Hyper Threading to ensure customers machines are working effectively.

System Administrator, Mindtree, Current Used Microsoft Internal Proprietary ticketing tools to assist with remote server issues to repair identified hardware issues with servers. Used Microsoft Internal Proprietary ticketing tools to create service tickets for on-site personnel to repair identified hardware issues with servers. Reimaging, Deploying, patching, troubleshooting, and maintaining Windows bare metal servers. Experience with new datacenter buildouts, expansions, consolidations, migrations, and capacity planning. Experience using PowerShell, DMS (Datacenter Management System), and Kusto for CRUD operations, script/cmdlet/workflow execution to validate/prep/deploy Windows servers. Experience deploying Back-end machines, taking them out of rotation for planned maintenance and bringing them back into rotation. Adhere to SOPs for the deployment process and project SLA. Perform ticket analysis, server diagnostics, triaging, and follow-ups with the appropriate team for incident resolution. Update screenshots, daily recorded discussion to track the issue, blocker updates, and custom fields for KIP tracking. Ensure timely resolution or escalation within the agreed SLA based on incident severity. Adhere to SOPs for the mitigation process and SLA

I provide business critical support to Azure customers around the world through various support offerings. Subject Matter Expert in Azure Platform services, technologies, offerings, and billing platforms. In addition, I resolve difficult customer issues; directly supports customers through telephone, email, and chat services; escalates issues quickly when deep, specific skills or other capabilities are required; use knowledge of the Azure architecture and offerings to provide customer resolution and proactive customer recommendations. In addition, resolve difficult customer issues; directly support customers through telephone, email, and chat services; use knowledge of the Azure architecture and offerings to provide customer resolution and proactive customer recommendations.

Boeing Corporation, Seattle, WA Procurement Agent /Commodities and Services (CS&S) BDS Procurement Agent supported multiple Boeing Programs and managed the $8.5M Strategic Agreement ensuring SLAs on-time delivery of aircraft components and services was met. Ensured effective communication via conference calls, emails and WebEx presentations for internal and external stakeholders. In addition, I worked independently to initiate, develop, manage, report, and maintain accountability for all procurement buying, contracting, and sourcing deliverables throughout the Boeing Defense Program. Boeing Corporation Procurement Agent / Boeing Military Aircraft (BMA) Procurement Agent supported internal customers and external suppliers; University of Washington a non-government funded Research service. I wrote, negotiated and closed a multiple of contracts for parts, equipment, Labs, engineering SME services while meeting the business needs of the Program, and external vendors. I also red blueprint specifications, engaged with internal cross functional teams; Supply Chain, Facilities, Finance and Legal regarding contract requirement spectifications and build a mutually beneficial relationships. Boeing Corporation, Tukwila WA Procurement Agent /F-22 Trainer Program Base Support Equipment Responsible for contracting suppliers for Maintenance related activities for spares, software support licenses, repairs, engineering service, installation services for maintenance and Trainer support. Performed negotiations in collaboration with various Stakeholders resulting in the execution of negotiated contractual documents with assigned suppliers. In addition, managed many procurement contractual agreements supporting many Programs as needed with an emphasis of negotiating, writing and releasing contracts for Internal Production Team and the Maintenance and Engineering team.

Accomplished accounting activities including gathering, processing, analyzing, reconciling and reporting financial information. Provided accounting support to various business units within The Boeing Company as needed. Including, accomplished implementing, maintaining and documenting effective internal controls with accounting system, company requirements and guidelines. Reviewed relevant contract terms, conditions and accounting source documents to ensure that transactions are classified correctly. Consulted with management, other organizations, customers and auditors regarding accounting policies. Assist customers with cost inquiries and related accounting data.

Ensured timeliness of audits including the accuracy of payments for domestic traveler’s centrally-billed end users. Review for compliance, verified for accuracy and completeness of process accounting documents and transactions, expense reports, analyzed the collection, processing, recording, and distribution of financial data under limited instructions. Also, responded to complex customer inquiries related to accounting transactions. Audited expense reports requiring detailed explanations and interpretations of data. This was completed using extensive knowledge of established guidelines, policies, and procedures under minimal supervision.

See additional details of my job title of Customer Support Rep and A/P Representative at Microsoft via my job descriptions task on this site.

My position as an onsite work Coordinator consisted of the following combination of administrative task. I collaborated with various stakeholders across many disciplines i.e. legal, tax, finance, and customer support internal to Microsoft as required. I Processed live checks received via ground mail Updated internal processes and procedures Compiled and updated internal reporting at Microsoft Corporation Updated weekly/monthly reporting for Microsoft's review and approval Maintained PO and Invoice tracking spreadsheet Responded to executive and other escalations from internal communications Ultimately gathered facts and presented the story to Microsoft Compliance Manager Completed referral file process which includes receipts, analysis, modification, and transmittal of referral file from Microsoft to RMS Responsible for the Stop Collection process. Processed manual check refunds and enter into E-Invoicing for approval by Microsoft Responsible for processing the HCTI (Hard Copy Tax Invoices). Managed new American Express customer credit card numbers in addition completed all Cash Applications and Write Off's for the Accounts Receivable department on a weekly basis Responsible for processing ID Theft complaints

This position acts as first line of contact for vendors and internal customer regarding payment status, which includes the following: Developed and provided education to customers on MS procurement, disbursement policies & procedures and Provided instruction/training on the installation and use of CPG's tools i.e. SAP, MS Invoice, and MS Market Educated the internal employees on how to properly utilize the Prohelp web site Developed and demonstrated and understanding of customer issues and needs. Provided problem resolution on issues received from MS internal and external employees identified processing errors and performed corrective training with temporary staff Supported workflow responsibilities within CPG's document imaging system, in accordance with established daily, weekly goals and deadlines. Performed analysis of reports in order to identify training opportunities and provided cross-functional training for temporary and new employees within the Corporate Procurement Group. Monitor and report root causes and made appropriate recommendations for process improvements and educational opportunities. Maintained a positive and supportive vendor interaction Responded to all email and voicemail within 24 hours Assisted with special projects as needed.

Managed the Technical Support inventory & Technical Support Order Management aliases, this includes: Activate, monitor & maintain customer support accounts, work with support staff & customers to resolve any contract-related questions or concerns. Record, track & report on all technical support revenue sources. Coordinate with finance to ensure correct billing, crediting & reconciliation of revenue. Coordinate with ITG, configuration, lifetime management, & technical support management to ensure proper integration of new and existing products and programs & to the current tools structure. Own & facilitate the product addition/product owner alias & process. Provide timely response to the MTSINV & MTSOM aliases, to ensure urgent delivery, timely account activations, & facilitate the prompt resolution of any stock out issues or account activation questions. Assisted in the manufacturing, fulfillment, & vendor management project by monitoring stock out issues on by parts availability. Tracking inventory & providing a feedback loop into Technical Support. Managed & maintain content of customer service and sales appnotes.

Just beginning school next month I'm so excited. I found something that speaks "Tracie"!

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