Tony Puthenveettil

Built an AI Agent as virtual employee with a SaaS headless CRM. Ideated, designed, and implemented the headless CRM, called Minddale, in a short period. Developed the AI Agent for L1 Support called Mindaa, featuring an easy-to-use console with an action framework. Currently it’s in the phase of exit, as marketing and sales are not an area of personal expertise.

Was instrumental in leading Bangalore team for the initiative of AI based telecaller system for Sears. Led a team of 15+ in designing, developing and maintaining gateway, profile and platform services, reducing headcount by 20%. Managed over 6 complex IT projects simultaneously with a 95% on-time delivery rate over a five-year period. Spearheaded the adoption of Agile methodologies, increasing project delivery efficiency by a good percentage.

Roles & Responsibilities: - Design enterprise level applications and solutions - Implement and lead solution development - Code-review, train and mentor juniors - Communicate and coordinate with all stakeholders - Coordinate offshore team and interact with team Technologies: Java/JEE, Angular, NodeJS, AWS, Kafka, Zookeeper, Infinispan, Servlet, Spring, SpringBoot Hibernate, Akamai, Wildfly, Tomcat, nginx, MongoDB, MySQL, Git, Docker, Jenkins, SVN, Eclipse, ReviewBoard, Cobertura, SonarQube, Checkmarx, Splunk, Dynatrace, Graphite, Catchpoint, Omniture Projects IRP: Solutioning messaging system Ninjatrace: Synthetic perf solution AWS Migration: Analysis phase Progressive Web App: PoC, Prototype Seara: Sears Chatbot – PoC & Presentation

Lead performance tool development

Roles & Responsibilities: - Lead Bridge-x Connect client customization - Lead Columbia Connect production support - Lead Kraft Connect production cutover and enhancements - Identify technology/solutions - Interact with stakeholders - Coordinate team both onsite and offshore - Identify and assign tasks - Review code and manage defect cycle Technologies: Java, JEE, SAP, JQuery, ExtJS, Elastic Search, Jenkins, SVN, NetWeaver, JBoss Projects Bridge-x Connect: Plug-in dev Bridge-x Platform: Maintenance Customer Feedback: Onsite consulting

Implemented a data-driven decision-making process, resulting in a 20% increase in overall operational productivity. Coordinated with cross-functional teams to optimize internal processes, enhancing system capability by 30%. Code-review, Communicate and coordinate with all stakeholders and offshore/onsite teams. Led Bridge-x Connect client customization for Columbia Connect production support and Kraft Connect production cutover & enhancements. Directed the IT support team, improving service response times by 35% through effective leadership.

Roles & Responsibilities: - Work with business team to understand the requirement - Convert business stories to high level designs - Implement and develop solutions - Lead development activities - Coordinate with offshore team and other stakeholders Technologies: Java, JEE, JSF, Hadoop Pig (map-reduce), Spark, Freemarker, Neo4J, MongoDB, MySQL, DB2, JQuery, Jsoup, CasperJS, PhantomJS, Selenium, TestNG, Mockito, Jenkins, SVN, Maven, Tomcat, JBoss Projects Web Intelligence: Crawling, map-reduce Business Dash: Design & development Utility Dev: Design, development, CI

Simplified project tracking mechanisms, resulting in a 25% improvement in project visibility and stakeholder communication. Managed the upgrade of enterprise-wide systems within a 9-month timeframe, improving performance by 25%. Coordinate team both onsite and offshore and identify and assign tasks and also review code and manage defect cycle.

Worked on an image parser with Java technology for printed bills of the BPO business.

Did masters in Software Engineering