Tom Parry

* Oversight of a portfolio of care and nursing homes across Kent, Surrey and South East London, with full accountability for quality, governance, operational performance and financial outcomes across the region. * Leading and developing General Managers to deliver safe, effective and well-led services, with a strong focus on accountability, consistency and performance. * Driving sustained improvements in CQC compliance, audit performance and regulatory readiness, ensuring services are consistently inspection-ready and aligned to best practice. * Embedding robust governance frameworks to strengthen oversight, risk management and operational control across all homes within the region. * Improving commercial performance through a clear focus on occupancy growth, cost management and service sustainability. * Leading on recruitment, retention and leadership development, building stable, high-performing teams and strengthening succession planning across the region. * Providing direct leadership to homes requiring improvement, delivering structured turnaround and stabilisation plans to restore performance and confidence. * Strengthening engagement with residents, relatives and stakeholders, ensuring transparency, trust and a consistently positive experience.

Provided regional-level operational support across multiple care homes, working closely with senior leadership teams to drive performance, stability and improvement. * Supported a portfolio of homes across the region, focusing on quality, governance and operational performance * Worked directly with General Managers to address performance challenges and implement improvement plans * Provided hands-on leadership support within homes requiring stabilisation, including short-term operational oversight where needed * Strengthened compliance through audits, action planning and monitoring of regulatory standards * Supported occupancy growth and commercial performance through collaboration with sales and marketing functions * Contributed to leadership development, coaching managers to improve accountability and consistency of delivery * Acted as a key link between homes and senior leadership, ensuring clear communication and alignment of priorities

Led the successful commissioning and operational leadership of a new care home, alongside supporting wider regional operations prior to opening. * Led the commissioning of Hampstead Court Care Home, overseeing pre-opening preparation, recruitment, systems implementation and operational readiness * Recruited and developed a full multidisciplinary team, embedding culture, values and performance expectations from the outset * Established governance frameworks, care processes and compliance systems to ensure safe and effective service delivery from opening * Supported occupancy growth through close collaboration with sales and marketing, ensuring a positive resident and family experience * Held full accountability for clinical quality, regulatory compliance and financial performance post-opening * Built strong relationships with residents, relatives and external professionals, establishing the home’s reputation within the local community Regional Support (Pre-Opening Phase): * Provided operational support across other homes within the Avery portfolio while Hampstead Court was in development * Supported homes with audits, governance, staffing and performance improvement initiatives * Worked alongside senior leaders to address operational challenges and strengthen service delivery

Full operational leadership of a residential care home, with accountability for clinical quality, regulatory compliance, team performance and financial outcomes. * Led the day-to-day management of the home, ensuring safe, effective and person-centred care delivery * Maintained compliance with CQC standards, leading on inspections, audits and action planning * Drove improvements in quality, governance and resident experience through structured oversight and performance management * Managed and developed a multidisciplinary team, embedding a culture of accountability, consistency and continuous improvement * Strengthened relationships with residents, relatives and external professionals, ensuring clear and responsive communication * Oversaw occupancy, admissions and financial performance, supporting the commercial sustainability of the service * Implemented robust care planning, risk management and safeguarding practices to ensure resident safety and wellbeing

Supported the Home Manager in the effective operational leadership of the service, with a focus on quality, compliance and team development. * Deputised for the Home Manager, taking responsibility for the day-to-day running of the home in their absence * Supported regulatory compliance through audits, care plan reviews and monitoring of standards * Supervised and developed care teams, ensuring high standards of care delivery and professional practice * Played a key role in safeguarding, incident management and risk reduction * Contributed to improving resident experience through consistent, person-centred care approaches * Supported staffing, rota management and workforce planning to ensure safe staffing levels

Led a care unit within a residential setting, ensuring high-quality care delivery and effective team coordination. * Managed the day-to-day running of the unit, ensuring safe, responsive and person-centred care * Supervised care staff, providing guidance, support and performance oversight * Maintained accurate care documentation, risk assessments and care plans * Supported residents with varying levels of need, ensuring dignity, choice and independence were promoted * Worked collaboratively with senior management to maintain compliance with regulatory standards * Contributed to audits, inspections and continuous improvement initiatives