Tifany Chichava

Client Experience & Operations Partner @ Illouma

About

Executive Support and Business Operations professional with international academic training and cross-sector experience supporting senior stakeholders, managing complex operations, and delivering structured, high-quality client and service experiences. I hold a BA (Hons) in International Business Management, accredited by the University of West London (UK), and bring hands-on experience across operations coordination, executive support, client experience management, and stakeholder communication within international, service-driven environments in Europe and Africa. Across roles in property management, corporate services, travel operations, coworking environments, and retail operations, I have consistently acted as a central coordination point between leadership, clients, teams, and external partners, ensuring operational continuity, quality standards, and effective communication. My professional strengths include: • Executive and operational support • Stakeholder and client relationship management • Process coordination and service delivery • Cross-cultural communication • Discretion, structure, and problem-solving in high-demand environments I am now seeking opportunities within corporate, financial, or institutional environments where I can contribute to operational excellence, executive effectiveness, and long-term organizational growth.

Country

Spain

City

Marbella

Industry

Cosmetics

Skill

General Administration, Administrative Management, Honeymoons, Travel Agencies, Tourism, Reservations, Bookings, Airlines, Business Travel, ChatGPT, Email Marketing, Business-to-Business (B2B), Monitoring Performance, Performance Improvement, Operations Execution, Operational Excellence, Data Entry, Document Drafting, Office 365, Operating Systems

Experience

Client Experience & Operations Partner

Illouma

2025-9 - Present · 1 yr 1 mo

• Partner with small businesses and service-based brands to design and structure clear, human, and consistent client journeys. • Lead client experience and client-facing operations initiatives, including journey mapping, service workflows, and operational standards. • Translate business goals into structured CX systems that improve clarity, reliability, and long-term client relationships. • Design experience-led processes that support teams, reduce friction, and strengthen trust across touchpoints.

Property Manager

Homewatch – Gestión Premium de Alquileres Turísticos

2025-7 - 2025-9 · 3 mos

Marbella, Andalusia, Spain

Operational & Client Experience Lead (Property Services) • Led end-to-end property operations, acting as the primary liaison between property owners, guests, service providers, and internal teams. • Oversaw guest lifecycle management (pre-arrival, check-in/out, issue resolution), ensuring service quality and brand standards. • Coordinated cleaning, maintenance, and third-party vendors to ensure operational continuity. • Managed high-volume communication channels, prioritizing responsiveness, discretion, and problem resolution.

Front Desk Coordinator

The Pool Marbella

2024-9 - 2025-6 · 10 mos

Marbella, Andalusia, Spain

Operations & Client Services Coordinator (Coworking & Business Services) • Served as the main operational and communication hub for a premium coworking environment. • Coordinated client onboarding, meeting room management, payments, invoicing follow-ups, and service support. • Supported events, internal operations, and executive-level client interactions. • Ensured operational structure, client satisfaction, and smooth daily business functioning.

BACK OFFICE ASSISTANT (ADMINISTRATIVE)

Global Activities LLC - Experiences in Spain

2023-12 - 2024-4 · 5 mos

Marbella, Andalusia, Spain

Business Operations & Client Coordination (Travel & B2B Services) • Coordinated B2C and B2B travel operations, liaising with hotels, transport providers, activity operators, and partner agencies. • Prepared client proposals, managed reservations, and followed up on the full client journey to ensure service accuracy and quality. • Organized operational documentation, booking confirmations, vouchers, and internal records. • Supported cross-functional coordination between suppliers, partners, and internal teams.

Assistant Manager

Lindona Boutique

2019-4 - 2021-7 · 2 yrs 4 mos

Maputo, Mozambique

Operations & Client Experience Manager (Retail & Service) • Supported daily business operations, team coordination, and administrative management. • Led client experience delivery, personalized service strategies, and customer relationship management. • Managed supplier communication, stock control, and operational reporting. • Supported marketing, visual presentation, and brand consistency initiatives.