Thomas Canter

BackOps AI is an AI-powered automation platform designed to streamline supply chain and logistics operations. By integrating with existing tech stacks, BackOps enables businesses to automate manual tasks, generate real-time reports, and access AI-driven insights. The BackOps AI platform enhances efficiency, reduces costs, and empowers non-technical users to optimize workflows with ease. Backed by Gradient, Google’s AI focused arm, Construct, and 10VC.

In my unique position at Flexport, I oversaw the development of client infrastructure in Canada by leveraging strategic partnerships within both enterprise-level and SMB organizations to optimize global supply chains and address complex logistics challenges. I expertly designed and implemented tailored solutions, aligning cutting-edge technology with client-specific needs to drive substantial revenue growth. I specialized in the promotion and positioning of Flexport's advanced customs capabilities to clients, ensuring compliance, minimizing delays, and enhancing international trade processes.

Drove sales and business development efforts by targeting and securing new small and medium-sized business (SMB) accounts for FedEx freight and parcel services. Tailored solutions to meet the unique logistics needs of SMB clients, optimizing their shipping processes for greater efficiency and cost savings. Built and maintained strong relationships with key decision-makers, providing ongoing support and guidance to ensure customer satisfaction and retention.

Participated in a DSR program focused on SMB sales, learning to effectively sell FedEx freight and parcel services to small and medium-sized businesses. Gained hands-on experience in customer needs analysis, product recommendations, and sales strategies tailored to SMB logistics and shipping solutions. Collaborated with experienced sales teams, shadowing senior representatives and receiving mentorship to develop skills in lead generation, sales, and account management.

Led internal and customer-facing technology training programs for new vehicle owners at Maserati, Alfa Romeo, Lincoln, and Acura, ensuring a seamless understanding of advanced vehicle systems. Developed and executed tailored training sessions for customers, enhancing their experience and ensuring full utilization of vehicle technology. Managed and mentored a team of three trainers, overseeing their efforts to deliver high-quality educational experiences for customers on the latest automotive technologies.