Theresa Odunlade

Review and Verify Claims Examine medical insurance claims for accuracy and completeness. Ensure that patient information, provider details, and treatment codes are correct. Confirm that claims comply with company policies and insurance regulations. Check Patient Eligibility and Coverage Verify that the patient’s insurance plan covers the medical service provided. Determine co-pays, deductibles, and coverage limits. Analyze Medical Documentation Review medical records, reports, and coding to confirm the necessity and accuracy of services. Process and Enter Claims. Input claim details into the processing system. Assign appropriate claim numbers and track claim status through the workflow. Determine Claim Approval or Denial Assess whether to approve, adjust, or deny claims based on policy terms and documentation. Apply company guidelines when making determinations. Ensure Compliance and Confidentiality Follow HIPAA and other privacy laws. Maintain secure handling of patient information and medical records.

Review and Verify Claims Examine medical insurance claims for accuracy and completeness. Ensure that patient information, provider details, and treatment codes are correct. Confirm that claims comply with company policies and insurance regulations. Check Patient Eligibility and Coverage Verify that the patient’s insurance plan covers the medical service provided. Determine co-pays, deductibles, and coverage limits. Analyze Medical Documentation Review medical records, reports, and coding to confirm the necessity and accuracy of services. Ensure correct use of ICD-10, CPT, and HCPCS codes. Process and Enter Claims Input claim details into the processing system. Assign appropriate claim numbers and track claim status through the workflow. Determine Claim Approval or Denial Assess whether to approve, adjust, or deny claims based on policy terms and documentation. Apply company guidelines when making determinations. Ensure Compliance and Confidentiality Follow HIPAA and other privacy laws. Maintain secure handling of patient information and medical records.

Investigate and resolve complex billing and technical issues. Provide advanced support for iOS and Mac devices, including re-imaging and diagnostics. Manage support tickets, schedule repairs, and escalate unresolved issues. Collaborate with teams for troubleshooting escalations. Maintain high customer satisfaction with consistent follow-up and best service practices.

● Receive incoming calls IVR and transferred calls from customers and Service providers. ● Provide advanced level support to customers. ● Troubleshoot and resolve customers’ issues with iOS and Mac devices. ● Installing software and modifying configurations to resolve technical issues. ● Re-imaging iOS and Mac devices. ● Identify and solve technical issues with a variety of diagnostic tools. ● Resolved problems with malfunctioning products. ● Gathering and collating data for software troubleshooting escalations. ● Used ticketing systems to manage and process actions taken. ● Scheduling appointments and setting up repairs for customers. ● Using company best service practices to provide customer service ● Ensured customers were satisfied with every part of the flooring experience from initial greeting through to problem resolution. ● Managing call flow and correspondence to meet technical support needs of customers. ● Follow up with clients to ensure optimal customer satisfaction. ● Remained up-to-date on the latest technologies and solutions applicable to company products. ● Compiled and accurately entered electronic data. ● Set up Apple desktops and laptops and all types of mobile devices.

● Receive incoming calls IVR and transferred calls from customers and Service providers. ● Troubleshoot and resolve customers’ issues with iOS and Mac devices. ● Answered telephone inquiries on products and services. ● Providing service option to meet customer budget. ● Scheduling appointments and setting up repairs for customers. ● Using company best service practices to provide customer service ● Ensured customers were satisfied with every part of the flooring experience from initial greeting through to problem resolution.

● Hourly updates of Inbound and Outbound SAAG boards. ● Preparation of hourly work progress reports. ● Preparation of daily transshipment log for inbound freight. ● Updating the database for damaged items within the warehouse.

● Interpretation of design brief. ● Creation presentations for project designs and proposals. ● Preparation of detailed Architectural construction drawings, specifying dimensions and materials needed. ● Supervision of project architects and CAD technicians throughout the duration of the project. ● Responsible for all project correspondence ● Office Administrative support

● Interpretation of design brief. ● Creation presentations for project designs and proposals. ● Preparation of detailed Architectural construction drawings, specifying dimensions and materials needed. ● Supervision of project architects and CAD technicians throughout the duration of the project. ● Coordination of the project team in the development of preliminary and final design as well as cost estimates and tender documentation for project execution. ● Responsible for all project correspondence.