Thabo Montsho, MBA

I provided strategic leadership in driving organisational change initiatives at MNA Homecare Services. • Led a digital transformation project, modernising communication systems and enhancing operational efficiency. • Delivered comprehensive staff training on new processes and digital tools, boosting engagement and readiness for change. • Successfully implemented ISO 9001:2015 and ISO 14001:2015 standards, fostering a culture of compliance and continuous improvement.

As a Board-Level Leader in Change Programmes across Various Organisations (2022 – 2025), I provided strategic leadership in driving large-scale organisational change initiatives across healthcare and children’s services. My role involved overseeing multi-disciplinary projects, optimising resource allocation, and enhancing service delivery to improve overall performance and compliance. Selected Accomplishments: • Digital Transformation & Compliance: Led the strategic transition of MNA Healthcare Services from paper-based care plans to a fully digital system, improving efficiency and ensuring regulatory compliance. • Change Management & Consultancy: Delivered management consultancy and operational enhancements for Mulier Care Ltd, driving improved service delivery and efficiency. • ISO Accreditation Achievement: Played a key role in MNA Healthcare Services obtaining ISO 9001:2015 and ISO 14001:2015 accreditation, reinforcing quality and environmental management standards. • Regulatory & Compliance Advisory: Provided compliance and consultancy support for PcCare Services Ltd, establishing a strong regulatory foundation for the newly launched business. • Strategic Planning & Business Growth: Developed business cases and strategic plans for Maksanus Care Services Ltd, integrating innovative solutions to meet evolving service demands and drive sustainable growth.

As Head of Operations, I designed and implemented talent development programmes, mentoring senior managers to enhance leadership capabilities and organisational effectiveness. My role involved cultivating strategic partnerships with commissioners and key stakeholders, fostering collaboration and ensuring alignment with organisational objectives. I also spearheaded safeguarding initiatives, establishing robust systems to protect children and vulnerable groups within service delivery. Selected Accomplishments: • Business Growth & Financial Success: Led business expansion, increasing turnover from £3M in 2018 to £13M in 2024, achieving £1.3M profit and over 140% growth. • Workforce Expansion & Leadership: Scaled workforce capacity from 270 in 2018 to 670 in 2024, supporting business growth and service delivery while managing a direct team of 48 to drive performance and strategic objectives. • Financial Planning & Cost Efficiencies: Optimised financial planning, budgeting, and resource allocation, ensuring cost efficiencies while maintaining high-quality service delivery. • Digital Transformation & Process Optimisation: Led a company-wide digital transformation, reducing reliance on paper from 100% to 95% digital, while overseeing staff training on new systems. • Strategic Talent Acquisition: Spearheaded talent acquisition initiatives, successfully transitioning outsourced accounting functions in-house to strengthen financial oversight. • Quality & Compliance Standards: Implemented and managed ISO 9001 and ISO 14001 standards, along with the company’s social values framework, ensuring operational excellence and regulatory compliance. • Contract Wins & Business Expansion: Secured 14 contracts, including four lead provider contracts, driving organisational growth from four branches in 2018 to seven branches in 2024.

As Operational Manager at Skills Empowerment Training Solutions Centre – London, I directed day-to-day operations, ensuring services consistently met key performance indicators and strategic objectives. My role involved leading regular strategy sessions with staff, fostering a culture of innovation and continuous improvement in service delivery. Selected Accomplishments: • Operational Workflow Optimisation: Enhanced efficiency and regulatory compliance by implementing data-driven strategies to optimise operational workflows. • Business Process Improvement: Modelled and optimised business processes, accelerating workflow by 15% and improving overall service delivery. • Contract Acquisition & Business Growth: Secured and successfully delivered critical contracts, supporting business sustainability and long-term growth.

The MBA programme equipped me with advanced strategic, analytical, and leadership skills to address complex organisational challenges. It bridged academic theory with real-world practice, enhancing my ability to lead change, drive innovation, and deliver sustainable business performance.