Tetiana Prokopchuk

- Active search and onboarding of new affiliates - Building, maintaining and growing long-term relationships with affiliates to achieve mutual success - Optimizing campaigns performance and focusing on maximizing traffic quality to increase overall company revenue - Attending conferences in Europe and USA

- Recruiting, training, and developing support agents to ensure they are knowledgeable about casino games, promotions and regulations - Developing support guidelines and policies (such as communication scripts, escalation procedures, and complaint resolution frameworks) - Managing a team of customer support agents, ensuring performance standards are met, and providing ongoing training to improve response times, service quality, and customer satisfaction. - Ensuring that customer queries, complaints, and issues are addressed promptly and professionally - Ensuring smooth operation of customer support workflows, including ticket management, live chat, email responses

- Searching for new traffic sources and establishing business connections - Overseeing and maintaining strong relationships with existing clients - Media buying from various DSP - Setting up campaigns, tracking and optimizing performance across various media buying platforms on daily basis

- Providing a high level of personalized attention to VIP players, developing customized promotions and bonuses - Regularly checking in with VIP customers via phone, email, or live chat to maintain a strong relationship and ensure satisfaction with the casino's offerings - Resolving any escalated issues from VIP players