Terry Tan, MIT

- Daily internal and branches user’s helpdesk support. - Installation and configure of a company’s computer hardware operating systems and application. - Maintenance and monitoring of computer network and systems. - Logging the queries of customers and employees. - Analysis of call logs in order to discover any underlying issue or trends. - Diagnosing and solving hardware or software faults. - Perform stock check quantity for every end of the week current and new incoming item. - Maximizes network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with Superior/vendor on network optimization when needed. - Perform network maintenance and system upgrades including service packs, patches, hotfixes, and security configuration. - Analyze system logs and identify potential issues and proactively ensure the highest levels of systems and infrastructure availability. - On-site support for each of the Local and Oversea branches on every two weeks. - Perform daily network traffic monitoring for each of the branches globally. - Perform daily Malwarebytes End-Point monitoring and diagnostics for each of the branches in Asia. - Perform daily Cisco Meraki Access Point monitoring for each of the branches in Johor & Singapore Area. - Perform daily Zscaler monitoring for each of the branches globally. - Perform daily VMware Horizon View Client monitoring and troubleshoot for each of the branches in Asia. - Perform daily monitoring on server healthy, resource usage and network performance for several facilities in Asia. - Perform facilities network diagram draw out when necessary. - Perform add user account into specified group in AD when needed. - Perform disabled user account when user was termination. - Perform simple guidance to users when the new system release. - In charge on server room to monitor and troubleshoot each server activity status. - Network implement and infrastructure setup project with team.

Experienced Information Technology Executive with a demonstrated history of working in the logistics and supply chain industry. Skilled in Kali Linux, VMware ESX, Technical Support, Helpdesk, Network Traffic Monitoring, Network Security, Routing & Switching, Network Infrastructure, Veeam Replication, Server Environment, Firewall, Cable Management, Server Racking, Server & Data Migration, Project Management, Leadership and Documentation. Strong information technology professional with a Cisco Certified, Microsoft Certified - Hardware System, Virtual Machine, Window Server, Routing & Switching, Network Security focused in Computer and Information Systems Support/ Information Networking Security from Cisco Networking Academy with Microsoft Virtual Academy.

Main Responsibilities: • Perform New/Old Toshiba MFP Machine Hardware assembly and Network setup. • Troubleshooting and resolve the problem of MFP Machine and PC. • Perform Alignment and Adjustment on the MFP Machine. • Perform faulty parts replacement on MFP Machine. • Setup and Configure New/Old MFP Machine. • Perform Firmware Upgrade on New/Old MFP Machine. • Perform Outsource On-site support to customer place. • Perform MFP Machine driver installation and setup IP address on customer PC / Server environment. • Attend internal training to get latest knowledge on new features and function release on MFP Machine.

Main Responsibilities: - Install & Configure of Desktop PC, Laptop. - Troubleshooting & Resolving of Desktop PC, Laptop. - Setup & Maintain Equipment Such as PCs, Routers, Modem, Printers. - Replacement of Hardware Parts. - Troubleshoot, Diagnose, and Resolve Basic Network Problems and Software Issues.