Terence Walker

• Led After Sales for PAN India: Aligned after sales operations with global strategy while taking into account Indian cultural sensitivities, achieving 4th place in Customer Excitement in 2023 across PME Region via dealer partners
• Enhanced Operational Efficiency and Profitability: Implemented measures across service operations, parts distribution, customer satisfaction and warranty management that resulted in +16% CPB in 2023 vs. 2022, and doubled same day delivery from 20% to 40% in the same period
• Enhancing Service Network Across India by bringing dealer partners up to Porsche Standards (Level Zero) and expanding dealer partners by building 4 new workshops
• Pioneered BEV Service Readiness: Developed infrastructure requirements, processes and talent for electric vehicle services, resulting in a future-ready framework for dealers to provide BEV services to Indian customers
• Streamlined Dealer Compliance and Performance: Implemented PSDR Audit across all of India ensuring dealers meet Porsche’s global brand guidelines. Together with other initiatives, achieved a 95% segment one retention in 2023. Show less

• Developed and launched the first-of-its-kind retail concepts, including digital Porsche Studio showroom in Guangzhou and Le Mans inspired workshop in Shenzhen, delivering innovative retail experiences to customers
• Achieved first-ever carbon-neutral status for a Porsche Dealer Group globally
• Spearheaded installation of Porsche DC Premium and AC chargers at all required locations and introduced light battery repair capabilities for Porsche Centres in Shenzhen and Shanghai
• Drove strategic dealer network expansion by bidding for and winning 4S (sales, spare parts, service and survey) dealerships in Nanjing, Shenzhen, and Haining, overseeing the complete end-to-end setup of workshops and showrooms
• Managed the launch of the first-ever downtown Porsche workshop in Shanghai with cutting-edge B&P and HV repair facilities, demonstrating innovative service leadership.
• Led Training department, achieving highest percentage of gold technicians in the Porsche China network for 3 consecutive years
• Led Team Jebsen in Porsche Carrera Cup Asia for 8 Seasons, the first team to win the Pro class with a Chinese driver Show less

• Led After Sales strategic growth across Greater China, enhancing business performance and network expansion through focused market analysis, financial forecasting, while ensuring strict regulatory compliance and alignment with Porsche's strategic goals.
• Drove cross-regional After Sales expansion in Hong Kong, Macau, and Hangzhou, launching five new locations through strategic planning, effective budget management, and strong contractor relationships.
• Managed the design, resource planning, and implementation efforts across departments to optimize new facilities, prioritizing innovations such as fast lane workshops and electric charging systems. Show less

• Drove the B&P capabilities agenda and supported the improvement of facilities, working directly with dealers to integrate new ways of working and techniques to enhance operational efficiency, quality and customer satisfaction in the Chinese Market.
• Oversaw opening the new B&P facility, leading layout design, budget review, tools and equipment ordering. Gained Porsche China approval and passed all pre-open audits.
• Implemented and trained team on Smart Scales, a new system imported from the UK for controlling and measuring paint stock. Helped the Beijing location earn recognition as the first Porsche dealer to link this system to the Dealer Management System.
• Identified opportunities for growth and process improvement, led training programs focusing on new techniques, safety protocols, and customer service. Show less

o Supervised team of experts within the B&P business and technical areas, motivated them to meet targets and developed new projects.
o Handled responsibilities for assessing the project viability including reviewing and negotiating the contracts and budgets.
o Arranged on and off-site support for dealers, providing assistance, technical support and training.
o Provided effective and high-level support to over 30 dealers across China, assisting them to increase profitability and build their businesses.
o Analysed the financial reports to highlight the variance from the budget and reviewed the reasons for the gaps.
Show less

o Supervised team of experts within the B&P business and technical areas, motivated them to meet targets and developed new projects.
o Handled responsibilities for assessing the project viability including reviewing and negotiating the contracts and budgets.
o Arranged on and off-site support for dealers, providing assistance, technical support and training.
o Provided effective and high-level support to over 30 dealers across China, assisting them to increase profitability and build their businesses.
o Analysed the financial reports to highlight the variance from the budget and reviewed the reasons for the gaps.
Show less

o Compiled and implemented business growth plans to increase sales and promote brand awareness.
o Handled full accountability and the management of the centre, consisting of workshop, workdays and spray booths.
o Dealt with both supplier and clients, including high profile accounts from companies such as Mercedes Benz, Land Rover, Jaguar, Toyota, Skoda and Porsche Red Line Racing.
o Managed and motivated team of technicians, trained them and provided support to help them meet deadlines.
o Prepared administration and financial documentation for both clients and management.
o Full P&L responsibility for the entire operation.
Show less

Approvals in place Fiat,Alfa.
Approvals gained in my time Land Rover & Jaguar.

o Leading and managing company-wide initiatives through innovative retail concepts.
o Driving growth and development of the company’s network through continuous assessment of market trends, profit fluctuations and new business opportunities.
o Consolidating and analysing the market results to design and implement marketing and business strategies.
o Leading and training a team of technical specialists to ensure that the highest standards of training and technical support is made available to the Porsche dealership network at all times.
o Managing and motivating teams to meet the targets and quality standards.

o Developed and implemented new strategies and technical concepts to improve profitability, growth and customer satisfaction across China, HK and MC.
o Assessed policies, guidelines, tools and targets regarding After-Sales business and provided recommendations as per the requirements.
o Monitored the implementation of the agreed measures, analysed the quantitative and qualitative results of Jebsen and Porsche China and assessed them against the targets and ensured alignment of activities between partners and internal business units.
o Managed a technical support team and provided high-level support to Jebsen Motors’ centres to execute business strategies and meet goals.
o Established new facilities and coordinated closely with other departments on floor plans, lease contracts, budgets, tools and equipment requirements, as well as implemented processes and ensured the successful passing of pre-open audits.
o Responsible for the locating, budget, layout, tools and equipment of after sales locations in Hong Kong, leading plans for a smooth transition from the old workshop.
o Led and worked on key projects to identify new fast lane workshops on Hong Kong Island and Kowloon Bay to provide additional locations to customers.
o Significantly contributed to lease negotiations, design, budgeting, resource-planning and staffing to ensure all processes are in place and audits would get passed successfully for the new workshops.

o Managed the improvement of the body and paint department, worked closely with the dealers directly to help them to grow and develop their sites.
o Developed and implemented new techniques and processes for the Chinese market.
o Assessed processes to ensure dealers and departments followed Porsche standards and adhered to B&P audit guidelines.
o Monitored the opening of the new B&P facility, designed layout, reviewed budgets, ordered tools and equipment, as well as gained approval from Porsche China and passed all pre-open audits.

o Managed the improvement of the body and paint department, worked closely with the dealers directly to help them to grow and develop their sites.
o Developed and implemented new techniques and processes for the Chinese market.
o Assessed processes to ensure dealers and departments followed Porsche standards and adhered to B&P audit guidelines.
o Monitored the opening of the new B&P facility, designed layout, reviewed budgets, ordered tools and equipment, as well as gained approval from Porsche China and passed all pre-open audits.

o Supervised team of experts within the B&P business and technical areas, motivated them to meet targets and developed new projects.o Handled responsibilities for assessing the project viability including reviewing and negotiating the contracts and budgets.o Arranged on and off-site support for dealers, providing assistance, technical support and training.o Provided effective and high-level support to over 30 dealers across China, assisting them to increase profitability and build their businesses.o Analysed the financial reports to highlight the variance from the budget and reviewed the reasons for the gaps.

o Supervised team of experts within the B&P business and technical areas, motivated them to meet targets and developed new projects.
o Handled responsibilities for assessing the project viability including reviewing and negotiating the contracts and budgets.
o Arranged on and off-site support for dealers, providing assistance, technical support and training.
o Provided effective and high-level support to over 30 dealers across China, assisting them to increase profitability and build their businesses.
o Analysed the financial reports to highlight the variance from the budget and reviewed the reasons for the gaps.

o Compiled and implemented business growth plans to increase sales and promote brand awareness.
o Handled full accountability and the management of the centre, consisting of workshop, workdays and spray booths.
o Dealt with both supplier and clients, including high profile accounts from companies such as Mercedes Benz, Land Rover, Jaguar, Toyota, Skoda and Porsche Red Line Racing.
o Managed and motivated team of technicians, trained them and provided support to help them meet deadlines.
o Prepared administration and financial documentation for both clients and management.
o Full P&L responsibility for the entire operation.

o Compiled and implemented business growth plans to increase sales and promote brand awareness.
o Handled full accountability and the management of the centre, consisting of workshop, workdays and spray booths.
o Dealt with both supplier and clients, including high profile accounts from companies such as Mercedes Benz, Land Rover, Jaguar, Toyota, Skoda and Porsche Red Line Racing.
o Managed and motivated team of technicians, trained them and provided support to help them meet deadlines.
o Prepared administration and financial documentation for both clients and management.
o Full P&L responsibility for the entire operation.

Approvals in place Fiat,Alfa.
Approvals gained in my time Land Rover & Jaguar.